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# Technical Support Specialist (SaaS)

- **Company:** GENESIS EMPLOYMENT LLC
- **Location:** Edmond, OK, United States
- **Salary:** $39,998.0 - $47,840.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), JIRA, Software as a Service, Issue Tracking Systems, LiveChat, Web Applications, Software Troubleshooting, Bug Reporting, Zendesk
- **Published:** September 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=592de123532b8961

## About the Role

* Experience: At least 1 year of experience in a technical support, help desk, or customer-facing role.
 * Technical Skills: Familiarity with web-based applications, browser troubleshooting, APIs, or ticketing tools (e.g., Zendesk, Intercom, Jira).
 * Communication: Excellent written and verbal communication skills with the ability to explain complex technical concepts in plain language.
 * Problem-Solving: Strong analytical and critical thinking skills with acute attention to detail.
 * Adaptability: Comfort working in a fast-paced environment with evolving product features and priorities.

## Description

As a Technical Support Specialist, you will serve as the primary line of technical support for customers. You will troubleshoot software issues, guide users through platform features, and ensure an exceptional customer experience., * Respond promptly to customer technical inquiries via email, live chat, and support ticketing systems.

 * Diagnose, troubleshoot, and resolve software glitches, account access issues, and integration questions.
 * Replicate reported bugs, document reproduction steps, and escalate complex issues to the product and engineering teams.
 * Walk end-users through product setup, feature navigation, and best practices.
 * Collaborate with Customer Success and Account Management to advocate for customer needs and product improvements.