> Markdown version of [/jobs/ext/3309958-director-of-workforce-automation-and-technical-support-austin](https://www.wearedevelopers.com/jobs/ext/3309958-director-of-workforce-automation-and-technical-support-austin). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director of Workforce Automation and Technical Support (Austin) - **Company:** TEXAS WORKFORCE COMMISSION - **Location:** Austin, TX, United States (Remote available) - **Experience:** Experienced - **Salary:** $102,617.0 - $107,748.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Software Applications, Software Suite, Data Integrity, Data Visualization, Relational Databases, Microsoft Office, Power BI, SQL Databases, Tableau (Software), Information Technology, Data Analytics, SQL Server Management Studio (SSMS) - **Published:** September 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=92066cc120d05d10 ## About the Role You're up to the challenge of leading a team of 25+ members supporting multiple automation systems. You thrive in a fast-paced, rapidly evolving environment that presents new challenges every day. You enjoy working closely with internal and external users to build the best automation systems to meet the needs of Texans. You are a self-starting, creative problem solver, and an excellent communicator, keeping your team and leadership informed. You understand the value of developing excellent relationships with leaders of other departments to ensure cross-functional collaboration., Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf ## Description The Director of Workforce Automation and Technical Support (Director I) performs advanced (senior-level) managerial work providing direction and guidance in strategic operations and planning. Supervises the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. YOU WILL BE TRUSTED TO: * Oversee subject matter experts in the design and continued enhancement of several management information systems within the Workforce Development Division. * Coordinate input from project stakeholders and subject matter experts, including Local Workforce Development Boards and agency staff, on their needs, business programs/processes, and improvement recommendations to automation systems. * Oversee strategic planning, documenting, communicating, and connecting the vision/philosophy of the agency's integrated service delivery with workforce development automation tools. * Identify and make recommendations for maintenance and enhancement of TWC's Workforce Development automation tools. * Plan the development and implementation of enhanced business and automation projects, adhering to sound development standards, ensuring deliverables meet the agreed upon quality and content and are reviewed and accepted by all appropriate parties before acceptance. Develop, implement, and maintain performance accountability and quality assurance processes, best practices, and standards for the department. * Make formal presentations on projects to stakeholders and executive agency leadership. * Coordinate with TWC's Information Technology Division and other divisions planning automation changes to prioritize and implement changes within established timelines. * Work with departmental support staff to ensure that customer support tickets are responded to and resolved in a timely manner. * Perform other related duties as assigned. YOU QUALIFY WITH: * Five years of full-time experience in the oversight and direction of an agency program; or in strategic planning and policy development and implementation, two years of which must have been in an administrative management or supervisory capacity. * Relevant academic credits may be applied toward experience qualifications for this position. YOU ARE A GREAT FIT WITH: Knowledge of: * Best practices in data analytics, data integrity, reasonability testing, and quality assurance. * Relational databases and structured query languages (SQL). * Data Analytic software and visualization tools (Power BI, Tableau, Advanced Excel, and SQL Server Management Studio). * Diverse system applications for managing job seeker and employer needs, including tracking client participation in agency supported programs. * Microsoft Office 365 application suite. Skill in: * Managing relationships with outside vendors to develop business requirements and modification requests. * Creating administrative reports and specialized research projects including statistical, financial, and policy analysis. * Establishing priorities, standards, and measurement tools to monitor functions and ensure department goals and priorities are continually met on time. * Coordinating and evaluating program activities, and implementing new ways for staff to work smarter, more efficiently and be better organized. * Preparing and delivering presentations, reports and recommendations. * Balancing competing priorities and requests. * Excellent written and verbal communication skills. Ability to: * Work in a fast-paced, cross-functional environment. * Communicate proactively with leadership, teams and internal and external stakeholders. * Identify problems, evaluate alternatives, and implement effective solutions. * Think outside the box to recommend creative solutions to challenges faced by the division. * Develop and maintain excellent working relationships across the agency. * Supervise and motivate staff in support of the goals of the Workforce Development Division and TWC. * Stay informed of programs and emerging technologies, and legislative changes that may affect the department or TWC. ## Related Videos - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Why I Love End-2-End Tests and How To Get Them Right](https://www.wearedevelopers.com/videos/996-why-i-love-end-2-end-tests-and-how-to-get-them-right) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)