> Markdown version of [/jobs/ext/3310319-customer-support-analyst-it-desktop-support](https://www.wearedevelopers.com/jobs/ext/3310319-customer-support-analyst-it-desktop-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Customer Support Analyst - IT / Desktop Support

- **Company:** DatamanUSA, LLC
- **Location:** Tallahassee, FL, United States
- **Salary:** $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Microsoft Outlook, Desktop Computing, Firmware, Local Area Networks, Microsoft Office, Microsoft Software, Office Suite, Wide Area Networks, Computer Equipment, Information Technology
- **Published:** September 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=56e8a822e6587795

## About the Role

* Two years of work experience in the installation, maintenance and technical support of workstation hardware.
 * Or two years' experience providing customer service and technical support with Microsoft Office 365 and Windows 7 or above operating system.
 * Or Technical certifications from workstation training programs such as CompTIA A+, Comp TIA Net+, and MCDST may be substituted for 1 year of experience.
 * Or a Bachelor or Associate degree in Computer Science, Information Technology or closely related field from an accredited college or university.

Knowledge, Skills, And Abilities:

 * Advanced knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment
 * Advanced knowledge of computer software, hardware, and firmware relative to personal computers, local area network/wide area network environments
 * Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware
 * Ability to do advanced troubleshooting on various manufacturers of computers
 * Ability to plan, organize, manage and track projects
 * Ability to communicate effectively both verbally and in writing
 * Ability to read, understand, and comply with the department's policies, * Associate (Required), * installing, maintaining, and providing technical support: 2 years (Required)
 * technical support for Microsoft Office 365 and Windows 7: 2 years (Preferred)
 * desktop/workstation technical support: 1 year (Required)
 * Windows operating systems and Microsoft Office 365/Outlook?: 1 year (Required)