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# Knowledge Systems Lead

- **Company:** The Scarlet
- **Location:** London, UK
- **Experience:** Expert
- **Salary:** £70,000.0 - £80,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Automated Storage and Retrieval Systems, Content Analysis, Github, Knowledge Management, Knowledge-Based Systems, Markdown, Software Version Control
- **Published:** June 4, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=4f9073bb947bf5f1

## About the Role

Do you have experience in IT?, * You have 3+ years of experience in knowledge management, technical documentation, content systems, information architecture, content operations, or a related role, ideally in a complex B2B, technical, or regulated environment.

 * You think in systems. You care about how information is structured, maintained, searched, surfaced, and reused.
 * You have strong product and UX judgement. You understand that great user experiences reduce work for users. They make the right information easier to find, understand, and apply.
 * You are comfortable with complex subject matter. You do not need to be a regulatory expert, but you should be excited by the challenge of making regulatory expectations clearer without making them less precise.
 * You are technical enough to work closely with engineers. You may have experience with Markdown, GitHub, docs-as-code, headless CMSs, structured content, developer documentation, or AI retrieval systems.
 * You are interested in how knowledge should be consumed by both humans and AI systems. You understand that AI-ready content needs structure, source clarity, version control, and careful governance.
 * Your verbal and written communication skills are exemplary, aligned with MECE principles and adapted to an asynchronous work environment.

## Description

* Own the structure, navigation, and presentation of Scarlet's customer-facing knowledge base, making it easier for customers to find and apply the right guidance.
 * Create content models, templates, taxonomies, metadata, etc that make the KB easier to use, maintain, and extend.
 * Partner with subject matter experts to turn complex expectations into clear, structured guidance without losing precision or intent.
 * Use customer questions, search behaviour, and content performance to identify where the KB is confusing, incomplete, or too hard to act on.
 * Shape how Scarlet's guidance can be surfaced across the product, anticipating changing usage patterns as AI capabilities rapidly evolve and preserving accuracy, nuance, and trust.


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