> Markdown version of [/jobs/ext/3311683-4159-end-user-computing-engineer-north-wales](https://www.wearedevelopers.com/jobs/ext/3311683-4159-end-user-computing-engineer-north-wales). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 4159 - End User Computing Engineer - North Wales - **Company:** Welsh Government - **Location:** Llandudno Junction, UK - **Salary:** £30,754.0 - £34,997.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Apple IOS, Databases, Queue Management Systems, User Environment Management, Wi-Fi Technology, Data Logging, Software Troubleshooting, Information Technology - **Published:** September 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=07576574197cb278 ## About the Role * Ownership and initiative. You can own an issue until a new owner has been found or the problem has been mitigated or resolved., Successful candidates must undergo a basic (or equivalent) criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check . ## Description Llandudno Junction – regular office attendance required. In addition, travel to other Welsh Government offices will be required., The End User Computing (EUC) Team plays a crucial role in managing and supporting the IT services that directly impact users' daily work., In this role, you will also be responsible for informing customers on progress and advising on workarounds where necessary, as well as the support and maintenance of end user services. You will provide technical support to both customer and internal team members. We are looking for people who are: * Enthusiastic and pro-active about resolving problems * Team oriented, willing to support others when needed * Organised and have good planning skills to ensure the timely delivery of high-quality outputs. Experienced in communicating with a wide range of people using different communication methods. Person specification * Troubleshoot, fault fix, and replacement of all Information and Communications Technology (ICT) hardware where required. * Responsible for laptop builds, setup and Issue. * Responsible for iOS (iPhone Operating System) device support, including setup & Issue. * Provide support and guidance for VIP service within Welsh Government, which includes Ministers. * Technical collaboration and engagement with the vendor for Print Services * Assist, as required, end users in changing print consumables * Provide support for all services within the regional offices such as broadband and Wi-Fi. * Perform daily regular checks of meeting rooms to ensure A/V (Audio Visual) equipment is fit for purpose and fully functional * As required, perform basic A/V equipment troubleshooting and escalate further to A/V engineers for expertise and issue resolution * Provide support to staff on the planning of meetings / events in relation to the A/V services on site, ensuring availability on the day where necessary. * Provide end user onsite training on; + any specific service requirement triggered by service changes + above and beyond “How do I” scope + any onsite end user support that cannot be accessed via the Service Desk or available on the Self-service portal * As required, provide with End user upskilling on new service functionality * Logging calls within the Welsh Government IT Service Management tool on behalf of the end user as required and manage assigned tickets to completion, following standard processes and procedures * Manage Service Requests to completion * Ensure tickets are correctly assigned if unable to resolve at Regional Services level * Incident queue/Resolver group queue management * To maintain a high degree of customer service for all support queries and adhere to all service management principles * Develop trends by monitoring and analysing incoming calls, issues and support requests * Systematic error analysis and problem recovery * Recording, managing and escalating service problems as appropriate * Analysing historical data to identify and eliminate potential incidents before they occur * Identifying underlying causes of incidents and preventing recurrences * Ensure the KEDB (Known Error Database) is populated accordingly * Developing workarounds or other solutions to incidents * Actively update the Knowledge Database with relevant technical documentation * Use the Knowledge Database as a part of Incident/Problem Management process * Ensure full knowledge of the core Welsh Government ICT processes at all times * Provide service desk cover as/when required * Occasionally perform other duties commensurate with the role, on request of your line manager, * Technical specialism. You can assist in technical support activities and carry out agreed or routine maintenance and administration tasks (Scenario)., * UK nationals * nationals of the Republic of Ireland * nationals of Commonwealth countries who have the right to work in the UK * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) * individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 * Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service, We recruit by merit on the basis of fair and open competition. Please see the Civil Service Commission's recruitment principles on the Commission's website. If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email complaints@gov.wales. Please ensure that you refer to the vacancy reference number. If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission: info@csc.gov.uk.