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# Technical Support - Telecommunications

- **Company:** Kelly Group
- **Location:** Wembley, UK
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, GIS Applications
- **Published:** September 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=32f868707b7f8259

## About the Role

We're searching for someone with a strong telecoms background who enjoys working in a dynamic, supportive environment. The ideal candidate will have:

 * Extensive knowledge of telecom networks - Experience with both Overhead (OH) and Underground (UG) networks, preferably fibre optic networks.
 * Excellent telephone communication skills - Able to explain technical issues clearly and confidently to engineers on the field.
 * Basic computer skills - Comfortable using network mapping software and other digital tools for troubleshooting.
 * Problem-solving mindset - Able to think quickly and find solutions under pressure.

## Description

As a Technical Support Coordinator, you will be the first point of contact for our field engineers when technical challenges arise. Your role will involve:

 * Providing real-time technical support - Assist field engineers over the phone or via video calls, helping to resolve issues that may be delaying installation work.
 * Using network mapping software - Analyse and validate issues, using specialized software to find and implement solutions.
 * Troubleshooting and problem-solving - Identify technical faults and provide immediate support to ensure minimal disruption to work.
 * Ensuring smooth communication - Act as a key link between office-based and field engineers, ensuring clear and effective communication.