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# Junior IT Support Technician

- **Company:** Hamilton Jones Consulting
- **Location:** Chester, UK (Remote available)
- **Experience:** Starter
- **Salary:** £30,000.0 - £32,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Apple Mac Systems, Desktop Computing, Networking Hardware, Networking Basics, Microsoft SharePoint, Wi-Fi Technology, Cloud Platform System, Software Troubleshooting, Information Technology, Laptops, User Accounts
- **Published:** September 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=06a377162da5ec4c

## About the Role

* Experience supporting Windows and macOS environments
 * A working knowledge of Microsoft 365 administration
 * An understanding of software patching and update management
 * Basic networking knowledge
 * Strong troubleshooting and problem-solving skills
 * A methodical and customer-focused approach
 * The ability to explain technical issues clearly to non-technical colleagues
 * A full UK driving licence
 * Willingness to travel occasionally to sites when required

Desirable experience

The following would be helpful but is not essential:

 * Exposure to AWS or another cloud platform
 * Experience supporting EPOS or till systems
 * Previous experience within a multi-site business, * IT support: 1 year (preferred)

## Description

* Provide first-line IT support to colleagues across the business
 * Log, prioritise and resolve support tickets alongside the company's external IT provider
 * Support and troubleshoot Windows and macOS desktops and laptops
 * Administer Microsoft 365, including user accounts, mailboxes, Teams, SharePoint and licences
 * Complete routine software patching and device updates
 * Set up equipment for new starters
 * Manage IT requirements for employees joining, moving within or leaving the business
 * Assist with Wi-Fi, switches, cabling and general connectivity issues
 * Maintain accurate asset registers, technical documentation and knowledge-base articles
 * Escalate more complex issues to senior colleagues or third-party suppliers
 * Support wider IT projects and technology improvements
 * Occasionally visit operational sites to install, maintain and troubleshoot equipment, including EPOS systems, computers and networking hardware


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