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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Professional - **Company:** University of Georgia - **Location:** Athens, GA, United States - **Experience:** Expert - **Salary:** $70,000.0 - $73,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Business Software, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Azure Active Directory, TCP/IP, Wireless Networks - **Published:** September 29, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18467682?backUrl=%2Fcareer%2F18467682%2FIt-Support-Professional-Georgia-Athens ## About the Role Bachelor's degree in a related field or equivalent and 5 years of professional experience, They will have strong technical troubleshooting abilities, a commitment to exceptional customer service, and the ability to support a community of users with varying levels of technical expertise. This role requires strong organizational skills, attention to detail, significant independent judgment and the initiative to identify and implement improvements that enhance operational efficiency, security, and the overall technology experience for Admissions staff under minimal supervision Knowledge, Skills, Abilities and/or Competencies * Demonstrated experience evaluating, implementing, administering, and optimizing endpoint management platforms and associated technologies. * Experience architecting and leading technology implementations, conducting technical assessments, developing standards and procedures, and independently managing complex technical projects. * Ability to analyze organizational requirements and translate business needs into sustainable technical solutions. * Demonstrated ability to research emerging technologies, develop recommendations, and lead implementation efforts with minimal supervision * Working knowledge of enterprise technology environments, including Active Directory, Microsoft Entra ID, endpoint security solutions, device management platforms, collaboration technologies, and common networking concepts such as TCP/IP, DNS, DHCP, wireless networking, and VPN connectivity * Experience supporting or administering business applications and technology platforms. Familiarity with Technolutions Slate or similar CRM platforms used in higher education is preferred. ## Description The IT Support Professional within the Office of Undergraduate Admissions is responsible for providing technical support and technology services that enable the successful operation of admissions programs and initiatives. This position serves as the Office of Undergraduate Admissions' primary technical authority for endpoint and mobile device management technologies and is responsible for the research, evaluation, architecture, implementation, and lifecycle management of enterprise endpoint solutions. The position develops technical standards, evaluates emerging technologies, and makes recommendations that influence departmental technology strategy, security posture, and operational efficiency. The successful candidate will lead the design, deployment, and continuous optimization of endpoint management solutions, exercising significant independent judgment in determining technical approaches, implementation strategies, and operational standards., * Serve as the primary point of contact for end-user technology support within the Office of Undergraduate Admissions, providing timely and professional resolution of hardware, software, and account-related issues. * Lead the deployment, configuration, lifecycle management, and ongoing optimization of endpoint devices in accordance with university security, operational, and technology standards. * Analyze and resolve complex endpoint, application, and infrastructure-related issues while identifying opportunities to improve reliability, security, and operational efficiency * Manage the department's technology asset inventory and lifecycle program, ensuring accurate records, compliance with institutional standards, and informed decision-making regarding equipment deployment, utilization, replacement, and retirement * Serve as the Departmental Network Liaison (DNL), coordinating with central IT organizations on networking, security, endpoint management, and infrastructure initiatives impacting the Admissions technology environment * Serve as the department's technical authority for endpoint and mobile device management technologies, including the research, evaluation, implementation, optimization, and lifecycle management of enterprise endpoint solutions. Percentage of time 50 Duties/Responsibilities * Administer and support admissions technology platforms, including Technolutions Slate and related systems, serving as a technical resource for troubleshooting, process improvement, system functionality, and operational support. * Plan, coordinate, and oversee technology solutions supporting admissions events, presentations, and recruitment initiatives, ensuring reliable operation of critical technology resources and services., * Participate in departmental, divisional, and technology-related meetings to support communication, coordination, and operational planning. * Develop and maintain technical standards, operational procedures, governance practices, and documentation supporting Admissions technology services. * Assist with technology procurement activities, including product evaluation and vendor coordination as needed. * Perform other duties and special projects as assigned in support of the Office of Undergraduate Admissions. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [The Future of Open Source](https://www.wearedevelopers.com/videos/1124-the-future-of-open-source) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)