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# Systems Administrator - Sustainment Engineer

- **Company:** Caci Inc
- **Location:** Chantilly, VA, United States
- **Experience:** Starter
- **Salary:** $86,600.0 - $181,800.0
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Performance Tuning, Release Management, VMware Infrastructure, Enterprise Software Applications, Information Technology, Splunk, Servicenow
- **Published:** September 30, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9201119/systems-administrator-sustainment-engineer

## About the Role

* An Active TS/SCI Clearance with Polygraph
 * Security+ or DoD 8570 IAT Level II Certification or be able to obtain certification within 3 months of hire
 * A Bachelor's Degree in Computer Science, Information Technology, or related field and 5 years' work experience
 * Excellent interpersonal and communication skills needed to work with business partners, engineering teams, and users requiring break fix actions
 * Strong analytical and strategic thinking skills with a service-oriented mindset
 * Good team player with a strong willingness to participate and help others
 * Ability to prioritize in a fast-moving environment with ahigh sense of urgency and self-motivation

Desired Qualifications:

 * Experience with managing work tasks via ServiceNow
 * Experience with enterprise technologies such as Splunk and Amazon Cloud services
 * Experience with virtual infrastructure and containerization

## Description

The Sustainment Engineer is a Junior Systems Administrator that has IT Service Management (ITSM) platform
administration experience and provides support for the overall workload and execution of Operations and Maintenance (O&M) tasks on the Situational Awareness as a Service (SAaaS) instance of ServiceNow. This position does not require shift work but may require being on-call on a scheduled rotation for call-in support and occasional off-hour assignments.

Position Responsibilities:

 * Responds to Incidents and Changes submitted by customers, to include Tier 2 level triage.
 * Responds to alerts and customer reported issues, escalates problems as required, and resolves significant matters by exercising independent judgment within established support practices.
 * Assists deployment team with approved release packages and break-fix solutions on ServiceNow in accordance with Configuration, Change, and Release Management policies and procedures
 * Assists with developing installation instructions and supporting documentation to affect system design deployments
 * Works with a team to provide technical input in the areas of system design, installation, configuration, tuning, capacity planning, troubleshooting, and problem resolution
 * Patches cloud servers and applications, configures software, responds to service outages, monitors system performance, and troubleshoots systems issues


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