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# Platform Support Engineer

- **Company:** Tunstall UKI
- **Location:** Annan Water, UK
- **Salary:** £54,111.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Bash Shell, Command-Line Interface, Software as a Service, Continuous Delivery, Continuous Integration, Linux, Issue Tracking Systems, Linux System Administration, Release Management, Prometheus, Grafana, Kubernetes
- **Published:** September 9, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5877587466

## About the Role

We are looking for someone with a technical support background who is used to dealing with customer incidents so, communication skills and technical skills are key in this role., · Azure DevOps - administering and supporting Azure DevOps, including Repos, Boards and Pipelines.

· CI/CD pipelines - building, maintaining and troubleshooting build and release (deployment) pipelines.

· Linux - solid Linux administration and command-line troubleshooting.

· Dapr - working with Dapr (Distributed Application Runtime) building blocks such as service invocation, state management and pub/sub.

· Kubernetes - operating and supporting Kubernetes clusters, including deployments, pods, services and Helm.

· ArgoCD - GitOps-based deployment and release management using ArgoCD.

· Loki - log aggregation and querying with Grafana Loki.

· Prometheus - metrics collection, querying and alerting with Prometheus.

· Grafana - building and maintaining dashboards and alerts in Grafana.

· Bash scripting - automating operational tasks and tooling with Bash.

Required competencies

· Problem Solving

· Collaboration

· Attention to detail

· Effective communication

## Description

The Platform Support Engineer provides day-to-day operational support for the platforms that underpin Tunstall's SaaS and connected-care services, keeping them healthy, reliable and observable. Sitting within Service Software Support and reporting to the Technical Customer Support Manager, the role focuses on monitoring, incident investigation and resolution, supporting build and deployment pipelines, and maintaining the tooling that enables continuous delivery., · Provide day-to-day operational support for the platform, ensuring services remain healthy, reliable and observable.

· Investigate, triage and resolve platform incidents, restoring service within agreed timescales and minimising customer impact.

· Support the build, release and deployment process so that changes reach production safely and predictably.

· Maintain and improve monitoring, alerting and observability to detect issues early and reduce repeat incidents.

· Produce and maintain clear support documentation, runbooks and root cause analysis (RCA) for significant incidents.

· Escalate complex issues appropriately while retaining ownership of updates and follow-through.

· Maintain accurate support documentation, runbooks and knowledge-base articles for the platform and its common issues.

· Keep configuration, deployment and incident records up to date within the relevant tracking and ticketing systems.

· Monitor platform support queues for SLA compliance, flagging incidents at risk of breach.

· Support on-call rota administration and handover documentation as required.

· Prioritise issues affecting customer-facing services and represent platform reliability interests.

· Build, maintain and troubleshoot CI/CD build and release (deployment) pipelines in Azure DevOps.

· Automate operational and maintenance tasks using Bash scripting on Linux.

· Support backup, restore and disaster-recovery activities as required.