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# IT Support & Infrastructure Officer

- **Company:** Royal Star & Garter
- **Location:** Twickenham, UK (Remote available)
- **Salary:** £32,000.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Software System Penetration Testing, Microsoft Azure, Cyber Security, Firmware, Networking Hardware, Virtual Private Networks (VPN), Windows Servers, Network Architecture, Network Control, Phishing, Virtual Local Area Networks, Computer Networking Systems, Firewalls (Computer Science), Microsoft InTune, Information Technology, Patch Management, Fortinet, Cisco
- **Published:** September 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ae66cb33a13343c9

## About the Role

Ideally, you bring a positive "can-do" attitude, a UK driving license, and hands-on exposure to tools like Microsoft 365 (Entra, Intune, Defender), Windows Server, Active Directory, and FortiGate & Cisco networking hardware.

If you're passionate about expanding your skills while keeping a vital organisation secure and connected, we'd love to hear from you!, * Patient, customer-focused mindset with a strong "can-do" attitude, commitment to ongoing development, and a valid UK driving license for travel between sites.

Technical Experience :

 * Preferred familiarity with M365/Azure administration, Windows Server/Active Directory environments, RMM tools (N-Central), and core on-prem networking (VLANs, VPNs, firewalls, and cabling infrastructure).

## Description

We're looking for a proactive IT Support & Infrastructure Officer to keep our systems running smoothly and support our team across multiple sites. In this well-rounded role, you'll split your time between providing warm, customer-first support to our staff and on occasion our residents, managing user onboarding/offboarding, and maintaining the core health of our infrastructure, from routine service checks and patch management to robust backup and disaster recovery testing.

Beyond keeping our day-to-day tech running smoothly, you'll play a key role in safeguarding our organisation by maintaining cyber security standards like Cyber Essentials, and DSPT, running phishing simulations, and updating tech policies., * Providing an IT support service to the organisation's user base, both directly and in conjunction with outsourced IT contractors; managing & resolving first response and escalated cases.

 * Responsible for the day-to-day running of the organisation's IT systems, including maintaining the network infrastructure and ensuring that availability and performance standards are maintained; troubleshooting system issues and escalating problems to the appropriate teams or partner organisations., * User Support & Administration: Deliver first line and escalated case support, manage equipment purchasing, and handle user onboarding/offboarding.
 * Infrastructure & Systems Maintenance: Maintain network availability, perform routine service checks, manage firmware/patch updates, and ensure backup and disaster recovery readiness.
 * Cyber Security & Compliance: Maintain Cyber Essentials and DSPT standards, document IT policies, manage penetration testing, and run phishing simulations.
 * Tech Operations: Manage systems across Microsoft 365 (Entra, Intune, Defender), Windows Server, networking hardware (FortiGate, Cisco, Meraki), and telephony systems.

Key relationships

 * IT Team & Director of Operations
 * IT Support & Service Providers
 * Care Home Managers & Service Delivery Managers


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