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# IT Support Technician

- **Company:** Advanced IT Services
- **Location:** Harrow, UK
- **Experience:** Experienced
- **Salary:** £28,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Microsoft Office, Network Protocols, TCP/IP, Tablet Computers, Information Technology, Laptops
- **Published:** September 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d8cf8b049f96dd6f

## About the Role

* A diploma, associate degree, or equivalent qualification in IT, Computer Science, or a related field.
 * At least 2 years of experience in a technical IT support role, ideally within a school or education setting.
 * Strong troubleshooting skills across hardware, software, and networking environments.
 * Experience with Windows OS, Microsoft Office 365, and commonly used school software.
 * Basic knowledge of network protocols and services (e.g., TCP/IP, DHCP, DNS).
 * Excellent communication and interpersonal skills, especially when supporting non-technical users.
 * A proactive, customer-focused approach to problem-solving.
 * Ability to work independently while being part of a wider support team.
 * Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are desirable.

Join Advanced IT Services

If you are a committed IT professional looking for a school-based role with variety and the opportunity to contribute to a regional support network, we would love to hear from you. Apply now to join Advanced IT Services and help us empower education through dependable and responsive IT support.

## Description

We are currently seeking a skilled and proactive IT Technician to provide on-site, day-to-day technical support within an Education Setting. This is a hands-on role focused on maintaining the smooth operation of IT systems, resolving technical issues, and supporting staff and students in their use of technology., * Deliver on-site, first- and second-line IT support to staff and students at the primary school.

 * Troubleshoot and resolve issues related to hardware, software, connectivity, and user access.
 * Maintain IT equipment such as desktops, laptops, printers, projectors, and tablets.
 * Support the installation and configuration of new devices and software applications.
 * Carry out routine system maintenance, updates, and basic network troubleshooting.
 * Assist with the setup and support of AV equipment for assemblies, events, and lessons.
 * Record and document support tasks and resolutions to contribute to the service knowledge base.
 * Collaborate with the regional AIT support team to escalate complex issues and ensure continuity of service.
 * Assist in managing school IT assets, including inventory tracking and equipment lifecycle support.
 * Promote and support the safe and effective use of technology within the school setting.