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# Senior 2nd Line Support Analyst

- **Company:** Oscar Associates (UK) Ltd
- **Location:** Leicester, UK (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), Network Security, Citrix Systems, Windows PowerShell, Microsoft SharePoint, TCP/IP, User Environment Management, Office365, Microsoft InTune, Information Technology, Veeam, Cisco, Vmware
- **Published:** September 10, 2026
- **Apply:** https://www.reed.co.uk/jobs/senior-2nd-line-support-analyst/57332020

## About the Role

* Previous 2nd Line / Desktop Support / IT Engineer experience
 * Strong troubleshooting and problem-solving skills
 * Experience supporting large user environments
 * Comfortable taking ownership of complex technical issues
 * Strong communication and documentation skills

## Description

We're recruiting a Senior 2nd Line IT Support Engineer for a large UK enterprise. This is a hands-on technical role supporting a large user environment, resolving escalated issues and contributing to IT projects and improvements.

There are no managerial responsibilities - the focus is on technical troubleshooting, ownership and development towards 3rd Line, Infrastructure, Networking or Cloud.
Responsibilities

 * Provide advanced 2nd line support and resolve escalated tickets within SLAs
 * Troubleshoot Windows, Microsoft 365, Active Directory and endpoint issues
 * Support Intune, Azure/Entra ID, Exchange, Teams and SharePoint
 * Troubleshoot DNS, DHCP, TCP/IP, VPN and connectivity issues
 * Support device builds, deployments, upgrades and rollouts
 * Investigate recurring issues and contribute to technical improvements
 * Maintain accurate documentation and IT records
 * Work with 3rd line, infrastructure, networking and security teams
 * Provide technical guidance to 1st line where required

Technical Skills

 * Windows 10/11
 * Active Directory & Group Policy
 * Microsoft 365
 * Intune & Entra ID/Azure
 * DNS & DHCP
 * Networking, VPN & TCP/IP
 * Enterprise endpoint support
 * PowerShell desirable, To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Skills

 * Citrix
 * DNS
 * VMware
 * Watchguard
 * Veeam
 * Hyper-V
 * Cisco
 * Azure
 * O365
 * Networking