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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Microsoft Copilot App Support Specialist - **Company:** Addison Group - **Location:** Houston, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), .NET Framework, Microsoft Windows, Application Programming Interfaces (APIs), Artificial Intelligence, User Authentication, Microsoft Azure, Microsoft Outlook, C Sharp (Programming Language), Python (Programming Language), Office Suite, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, Systems Integration, Scripting, Microsoft Power Automate, Office365, Microsoft Onedrive - **Published:** September 30, 2026 - **Apply:** https://www.healthjobsnationwide.com/node/15547867/apply-external ## About the Role The ideal candidate has hands-on experience supporting Microsoft 365 Copilot in an enterprise environment, a strong Microsoft 365 technical foundation, and excellent troubleshooting and end-user support skills. Experience with scripting, automation, or development is a strong plus but not required., * Hands-on experience supporting Microsoft 365 Copilot in an enterprise/corporate environment. * Experience troubleshooting Copilot-related user issues, incidents, access/permissions, configuration, and functionality. * 2+ years of experience in application support, technical support, IT support, or a similar technical troubleshooting role. * Strong experience within the Microsoft 365 ecosystem, including Teams, SharePoint, OneDrive, Outlook, and Office applications. * Experience providing Tier 1/Tier 2 support and escalating complex technical issues when necessary. * Strong troubleshooting and root-cause analysis skills. * Experience working within an incident/ticket management environment. * Strong written and verbal communication skills with the ability to work directly with end users and technical teams. * Ability to clearly document technical issues, resolutions, and support procedures. Preferred Qualifications * Experience with Microsoft Copilot Studio. * Experience with Power Platform and/or Power Automate. * Knowledge of Azure and Microsoft Entra ID. * Experience troubleshooting APIs, integrations, authentication, or application logs. * Scripting experience with PowerShell or Python. * Development experience with C#, .NET, JavaScript, Python, or similar technologies. * Ability to read and troubleshoot code. * Experience creating scripts or automations to streamline support processes. * Experience supporting additional enterprise AI applications or technologies. ## Description We are seeking a Microsoft Copilot Support Specialist to join a growing Enterprise AI team supporting the adoption and use of AI technologies across a large enterprise environment. This individual will provide frontline technical support for Microsoft 365 Copilot, troubleshooting user issues, resolving Tier 1 and Tier 2 incidents, and escalating more complex technical issues to engineering and other technical teams., * Provide Tier 1 and Tier 2 technical support for Microsoft 365 Copilot. * Troubleshoot Copilot functionality, user access, permissions, authentication, configuration, integrations, and application behavior. * Respond to support requests and work directly with end users to diagnose and resolve technical issues. * Own incidents and support tickets through resolution, providing clear and timely communication to users. * Escalate complex issues to AI engineering, development, infrastructure, security, or other technical teams as appropriate. * Investigate recurring Copilot issues and assist with identifying root causes and long-term solutions. * Document incidents, resolutions, known issues, troubleshooting procedures, and escalation paths. * Assist with testing and validating fixes, enhancements, updates, and new Copilot capabilities. * Provide technical guidance to users on Microsoft Copilot functionality and usage. * Collaborate closely with AI engineers and other technical teams as new AI capabilities are introduced. * Identify opportunities to improve and automate support processes. * Where applicable, leverage scripting or development skills to troubleshoot issues, automate repetitive tasks, or assist with minor technical enhancements. ## Related Videos - [GitHub Copilot Beyond the Basics - 10 Ways to Elevate Your Coding](https://www.wearedevelopers.com/videos/1011-github-copilot-beyond-the-basics-10-ways-to-elevate-your-coding) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [JavaScript? No. Java Scripts! - Scripting with Java](https://www.wearedevelopers.com/videos/2094-javascript-no-java-scripts-scripting-with-java) - [Coding an Immersive Copilot using Unity / .NET and Azure OpenAI!](https://www.wearedevelopers.com/videos/1204-coding-an-immersive-copilot-using-unity-net-and-azure-openai) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) - [Intermediate Bitcoin Script](https://www.wearedevelopers.com/videos/25-intermediate-bitcoin-script) ## Related Articles - [GitHub Copilot: Beyond the Basics – 10 Ways to Elevate Your Coding](https://www.wearedevelopers.com/magazine/524-github-copilot-beyond-the-basics-10-ways-to-elevate-your-coding) - [Liuba Gonta and Yuliya Khadasevic - GitHub Copilot Beyond the Basics - 10 Ways to Elevate Your Coding](https://www.wearedevelopers.com/magazine/490-liuba-gonta-and-yuliya-khadasevic-github-copilot-beyond-the-basics-10-ways-to-elevate-your-coding) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [What is Agentic Programming and Why Should Developers Care?](https://www.wearedevelopers.com/magazine/625-what-is-agentic-programming-and-why-should-developers-care) - [The Top ChatGPT Plugins for Developers in 2023](https://www.wearedevelopers.com/magazine/259-the-top-chatgpt-plugins-for-developers-in-2023) - [GitHub's Copilot Ads and Opt-out for AI Training Data](https://www.wearedevelopers.com/magazine/723-github-s-copilot-ads-and-opt-out-for-ai-training-data)