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# IT Systems, Support & Security Engineer

- **Company:** Xtra Mile Couriers Ltd
- **Location:** Ramsgate, UK
- **Experience:** Experienced
- **Salary:** £35,000.0 - £45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Backup Devices, Cyber Security, Domain Name System (DNS), Google Maps, Virtual Private Networks (VPN), Python (Programming Language), Windows PowerShell, Role-Based Access Control, Microsoft SharePoint, Wi-Fi Technology, Microsoft Power Automate, Sysadmin, Firewalls (Computer Science), Microsoft InTune, Information Technology, Veeam
- **Published:** September 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9c37525f93bb49ca

## About the Role

Someone who's run IT for a small business before and is comfortable working with a small team. Practical, calm when something breaks, and happy to write things down. You should have:

 * 2 years in an IT support/sysadmin role, ideally MSP or SMB
 * Solid Microsoft 365 and Entra ID administration
 * Hands on with both Windows and macOS management
 * Azure experience (or strong desire to build it)
 * Genuine security experience you've handled incidents, hardened environments, and done Cyber Essentials (or could get us through it)
 * Good communication with non-technical people

Bonus: scripting (PowerShell/Python), ISO 27001 exposure, interest in AI tooling we use Claude based agents across our stack and you'd be working alongside developers building them.

## Description

You'll be the first point of contact for around 20 staff, office and remote, and the person who keeps everything they rely on running securely:

 * Microsoft 365 end to end Exchange, Teams, SharePoint, licensing, Power Automate flows
 * Windows and Mac setup and management (Intune / Apple Business Manager), encryption, patching, approved-app policies
 * Cybersecurity endpoint and email protection (ESET, Mimecast, Datto RMM), monitoring alerts, investigating and responding to incidents, and running staff awareness training
 * Backups (Veeam for M365) and actually testing restores, not just watching the dashboard
 * Azure administration and cost control, plus our Google Maps API project
 * Networking: firewall, Wi-Fi, VPN, DNS, domains, broadband supplier
 * Identity and access MFA, least privilege, joiners/leavers/role changes
 * Cyber Essentials and ISO 27001: maintaining controls, evidence and audits
 * Documentation, asset registers, business continuity planning
 * Leading the handover from our current provider in your first few months


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