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# IT Field Service Technician

- **Company:** The Peninsular and Oriental Steam Navigation Company
- **Location:** Birmingham, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Configuration Management Databases, Software Documentation, Common Desktop Environments, Desktop Computing, Microsoft Office, Warehouse Management Systems, Peripherals, Information Technology, Laptops, Operational Systems
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ce311b05c57bdac7

## About the Role

* A solid understanding of IT fundamentals, typically gained through college-level study or relevant professional experience
 * Strong knowledge of common desktop applications (e.g. Microsoft Office) and a good understanding of operating systems
 * Experience supporting hardware such as desktops, laptops, and peripherals, including troubleshooting, driver installation, and break/fix tasks
 * Good knowledge of desktop operating systems (Windows 7, Windows 10, Windows 11) and exposure to basic enterprise administration activitie
 * Experience with production ERP, MRP, or WMS systems is advantageous

## Description

* Provide first-line support for all IT hardware across the site for both DP World and customer equipment, liaising with third-party support groups where required
 * Deliver general desktop application support, including installation, configuration, and end-user assistance for service requests
 * Configure, maintain, and manage production system data, supporting inputs and outputs that assist operational systems such as business intelligence tools, dashboards, and bespoke local systems
 * Manage and execute IT support tickets daily, both internally and externally where applicable
 * Maintain accurate records of all on-site assets, including updates to site records and the centralised CMDB
 * Create and maintain user documentation, including IT knowledge base articles, user guides, single point lessons, and production documentation
 * Develop and deliver IT training to address identified knowledge gaps (e.g. common desktop application queries)
 * Follow up on production issues and assist with root cause analysis and long-term corrective actions
 * Participate in User Acceptance Testing (UAT) for system enhancements or process changes influenced by IT systems
 * Build long-term relationships with internal and external stakeholders, including customers and suppliers