> Markdown version of [/jobs/ext/3318599-it-field-engineer](https://www.wearedevelopers.com/jobs/ext/3318599-it-field-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Engineer - **Company:** Enhanced Computing Solutions - **Location:** United States (Remote available) - **Salary:** $141,440.0 - $145,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Business Software, Issue Tracking Systems, Networking Hardware, Software Systems, Computer Networking Systems - **Published:** September 30, 2026 - **Apply:** https://www.juju.com/job/16_97d1e6e52 ## About the Role * A love of (and ability to) Solve Problems & Challenges * Great Communications skills, founded in being a good listener * Understanding of support tools, techniques and how technology is used to provide services * Understanding of operating systems, business applications, printing systems and network systems * Diagnosis skills of technical issues related of end-user hardware & software and network devices * Experience and knowledge of working with the Microsoft 365 Platform * Experience in workstation migrations * Experience working with vendors for expedited troubleshooting of hardware and software systems * Must be able to type quickly and accurately while talking on the phone * A deep desire to deliver an amazing Client Experience * Advanced knowledge of IT Applications, Software & Hardware * The ability to speak both Geek and human * Great Communications skills, founded in being a good listener * A deep desire to deliver an amazing Client Experience * The ability to keep up with & adapt to the fast-paced IT world NICE TO HAVE * Experience using a Ticketing system / RMM Tool and PSA software * Experience providing support via remote tools * Experience handling Technical Service Tickets * Professional IT Certifications such as Microsoft MCP, etc. * Client Experience Certifications such as Helpdesk Habits etc. * Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business. ## Description The number one goal of everyone in our team is to make our Clients exceptionally happy. The IT Field Engineer plays an important role in making sure that happens. The IT Field Engineer handles escalated support requests for the Service Delivery Team, that require an onsite visit. When help is needed the IT Field Engineer can turn to the Service Delivery Manager for guidance and support. RESPONSIBILITIES & TASKSCUSTOMER SERVICE * Work on and resolve escalated Helpdesk Tickets * Delight our Clients with a Friendly, Quick and Helpful Experience * Provide the Client with advanced troubleshooting USE OF OUR TICKETING SYSTEM * Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests * Managing and recording all work though our Ticketing System * Make sure that Client Documentation in well maintained * Split tickets that have several issues into their own individual ticket * Make sure that tickets aren't "stale" throughout the process COMMUNICATION, REPORTING & RISK * Create and maintain documentation for on-site processes * Escalate tickets that require Service Delivery Manager support * Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue * Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients TEAM WORK * Follow the schedule provided by the Service Delivery Manager or Service Coordinator * Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks * Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues * Identify opportunities for improvement and make constructive suggestions for change * Contribute to the process of innovative change effectively * Undertake other duties as required by the Service Delivery Manager ## Related Videos - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [The Intent Engineer: Closing the Gap Between Business & Engineering - Manuel Klein](https://www.wearedevelopers.com/videos/1855-the-intent-engineer-closing-the-gap-between-business-engineering-manuel-klein) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Top Characteristics of a Software Engineer](https://www.wearedevelopers.com/magazine/166-top-characteristics-of-a-software-engineer) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)