> Markdown version of [/jobs/ext/331870-application-support-analyst](https://www.wearedevelopers.com/jobs/ext/331870-application-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Analyst - **Company:** Solifi - **Location:** Milton Keynes, UK - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Business Systems, Data Logging - **Published:** June 7, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=c96e854aeccb8b87 ## About the Role Do you have a Bachelor's degree?, Skills/Experience Requirements: At least 2-3 years previous experience working in a IT Service Desk \ Application Support related environment ITIL V3 Qualification (desirable but not essential) Excellent communications skills (Written and Verbal), German Speaker an advantage. Incident management experience or equivalent Ability to take ownership and be responsible for actions Experience in finance or banking industry (desirable but not essential) The purpose of the Application Support Analyst is to be a Customer Advocate that is a community-minded professional who embodies the following traits: Communicator - Facilitates a meaningful dialogue in any form (Verbal, Written, Non-verbal) between the people who make our products and those that use it. Analytical Thinker - Critically examines technical and non-technical issues and devises a solution to a problem - be it a process improvement, workaround, or touching base with people in order to create a satisfactory solution. Relationships - Encompasses the Corporate customer and Internal teams as equal partners, considering themselves as an extension of their team, treating their problems as their own and provides a level of service that they would expect themselves. Compassionate - Desires to passionately promote a positive, optimistic collaborative, empathetic and creative approach to the core competencies of the role which involves: People Problems Products Procedures Processes Preferred Experience Level 2 years Preferred Education Level Bachelor's Degree ## Description As an Application Support Analyst, you will work closely with key stakeholders within the organization and our clients. You will work closely with our Infrastructure, Support and Product teams involved to analyze our client's requirements to efficiently and effectively progress Incidents and Service Requests. You will work to triage, troubleshoot, and problem solve any issues that are raised in order to meet the client's needs, gathering and analyzing functional requirements from internal and external clients, assisting in resolving client issues concerning business functionality requirements and investigating business system issues. This will enable us to provide customer service and drive client satisfaction., As an Application Support Analyst, you will work closely with key stakeholders, being able to demonstrate excellent interpersonal skills and communication techniques is key. The primary objective of the Application Support Analyst is to provide the first point of contact for all internal / external incidents and service requests. Logging all support / service requests, allocating and prioritizing through the Solifi incident management and request fulfilment processes. To be the main SME between the customer and the internal service teams as well as consultant within the Service Operation teams. Responsible for undertaking the initial triage, driving tickets through their lifecycle to resolution and ultimately client satisfaction. 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