> Markdown version of [/jobs/ext/3318918-it-field-technician](https://www.wearedevelopers.com/jobs/ext/3318918-it-field-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Technician - **Company:** Menlo, Inc. - **Location:** Wichita, KS, United States - **Salary:** $45,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Desktop Computing, Issue Tracking Systems, Networking Hardware, Network Troubleshooting, Peripherals, Computer Equipment, User Identification - **Published:** September 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=adbe7714ef345457 ## About the Role * Maintain working components through repair or replacement. * Ability to assist customers and staff with hardware and software challenges. * Excellent customer service and interpersonal skills, including the ability to deal calmly, positively and professionally in tense or elevated situations. * Able to manage time effectively and work efficiently, both with and without direct supervision. * Exceptional analytical and troubleshooting skills. * Excellent judgment skills to properly evaluate situations and immediately provide effective solutions. * Great attention to details, organizational skills and ability to prioritize and manage multiple simultaneous tasks. * Exceptional interpersonal skills; able to communicate technical information to non-technical users effectively. * Must have a valid driver's license and a dependable vehicle. Physical Requirements * Able to bend, crawl, stoop and sit. * Able to lift and move 50 pounds of weight. * Outdoor service work 10-40% of the time. * Occasional ladder climbing and work on elevated equipment. * Local travel or travel to assigned region/site 75-100% of the time. * Limited overnight travel., * High school diploma or equivalent. * 2+ years of related experience. * 1+ year of experience in field service. * Respond to all service requests timely, keep customer fully updated, and ensure service call completions are documented accurately and with comprehensive details, as well as any parts / equipment used appropriately accounted for. * Effectively diagnose and troubleshoot malfunction of computer or network devices, equipment, and systems in operation at any or all client locations. relating to user error, faulty hardware, or software/server/network issues. ## Description * Assist with the installation, configuration and ongoing usability of desktop computers, peripheral equipment, and software., * Analyze service request data for trends and recommend process improvements for ticketing system. * Document all pertinent user identification information, including name, department, contact information, nature of problem or issue, computer name, resolution, etc. * Attend team Level 10 meetings and monthly meetings with administration. * Use documentation, peers, and any other resources to resolve issue on initial contact. * Build rapport and elicit problem details from customers; prioritize and escalate problems as appropriate. * Actively monitor and report compliance with the customer service level agreements. * Ship and receive broken devices for repair. * Perform other duties as assigned. 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