> Markdown version of [/jobs/ext/3319088-help-desk-specialist-cleared](https://www.wearedevelopers.com/jobs/ext/3319088-help-desk-specialist-cleared). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Specialist - Cleared - **Company:** Take2 Consulting - **Location:** Colorado Springs, CO, United States (Remote available) - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Issue Tracking Systems, Extensible Markup Language (XML), SC Clearance, Servicenow - **Published:** September 2, 2026 - **Apply:** https://www.disabledperson.com/jobs/74780227-help-desk-specialist-cleared ## About the Role * Due to federal requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered. * Active Secret clearance is required. * Due to agency and contract requirements, candidates must be U.S. citizens with no dual citizenship. * This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule. * Telework: Candidates must reside within a commutable distance and be available to work onsite at the customer's discretion. This includes being on-site during the transition period. Must be based around Colorado Springs, CO. * 0-3 or more years of experience in Helpdesk/ServiceDesk/Call Center OR equivalent experience in customer service. * 0-3 or more years of experience utilizing any Incident Management Ticketing System such as: * Remedy v20.02 * ServiceNow ## Description Take2 is seeking a Helpdesk Specialist to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. As a Helpdesk Specialist, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems. Shifts: The position involves 12-hour and 8-hour shifts. This schedule alternates between daytime and overnight shifts to ensure coverage for the 24/7/365 operations. The Schedule is: 1) Weekday Shift (Sun - Wed) alternating Wednesday 2) Weekend Shift (Wed- Sat) alternating Wednesday * Shifts are as following: 5:30 AM - 5:30 PM * Typically, 2 - 12-hr shifts and 2 - 8-hour shifts Specific Responsibilities: * Provide a first point of contact for customers seeking technical assistance with a ticket, phone call, email, or in person * Assist customers, troubleshoot problems, and coordinate technical support. * Account creations, account lockouts, password changes * Record events and problems and their resolution in logs * Follow-up and update customer status and information * Log and route service requests and incidents in an incident management system. * Maintain service level agreements related to Desk Side support Service/Incident requests * Direct unresolved issues to the next level of support team member * Establish phone bridge with next level of support and customer leads per SOP's * Receive and input critical time data in various formats and ingest it into the vetting system. 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