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# Remote Support Desk Operative

- **Company:** Titchfield Group
- **Location:** Essendon, UK
- **Salary:** £27,500.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Issue Tracking Systems, Networking Hardware, Remote Access Technology, Remote Service Software, Web Platforms, Windows Desktop, ServiceNow IT Service Management
- **Published:** June 7, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=319604556b3fbbb4

## About the Role

Do you have experience in Technical support?, * A relevant IT or technical support qualification (Diploma, Certification, or Degree).

 * Previous experience in a technical support, IT helpdesk, or remote support role preferred.
 * Familiarity with troubleshooting Windows, macOS, and network-related issues.
 * Strong problem-solving and analytical skills.
 * Excellent verbal and written communication abilities.
 * Ability to explain technical concepts in a clear and simple manner.
 * Experience with remote support tools and ticketing systems.
 * Ability to work independently and manage multiple support requests efficiently.

## Description

Titchfield Digital Support Ltd is seeking a skilled and customer-focused Remote Support Desk Operator to provide technical assistance to clients and internal teams. This role involves diagnosing and resolving issues remotely, offering expert guidance, and ensuring a seamless digital support experience. The ideal candidate should have strong problem-solving skills, technical expertise, and excellent communication abilities.

Duties include:

 * Provide first-line technical support to customers via phone, email, and remote access tools.
 * Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues.
 * Escalate complex issues to senior technicians when necessary and ensure timely resolution.
 * Maintain detailed records of customer interactions and technical solutions.
 * Set up, configure, and troubleshoot routers, PCs, and network devices.
 * Log and manage service requests through the IT ticketing system.
 * Proactively monitor systems and digital platforms to identify potential issues.
 * Assist in performing software updates, patches, and system maintenance remotely.
 * Ensure security protocols and best practices are followed when handling sensitive data.
 * Guide customers through technical procedures and best practices.
 * Provide clear, step-by-step instructions to resolve user issues effectively.
 * Maintain professionalism and patience while handling customer inquiries and complaints.
 * Work closely with internal teams to improve service efficiency and customer experience.
 * Document common technical issues and develop knowledge base articles for future reference.
 * Stay up to date with industry trends and emerging technologies to enhance support quality.


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