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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** Fletchers Solicitors - **Location:** Bolton, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Computer Networks, Desktop Computing, Domain Name System (DNS), Event Logging, Microsoft Office, Microsoft Software, Windows Servers, Network Service, Azure Active Directory, Information Technology, Laptops, Unified Endpoint Management - **Published:** June 7, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=3eb2b1c4fb3c552d ## About the Role Do you have experience in Windows?, * Customer focused approach in everything you do * Experience of working in a busy IT Contact Centre environment * Proactive and positive manner * Excellent written and verbal communication skills * Excellent organisational skills * Self-motivated and able to work effectively alone as well as part of a team * Logical thinking and problem solving skills * Experience with Microsoft products such as Office 365 and Teams * AVD * Experience in Active Directory * Azure AD * Microsoft Endpoint * Affinity with technology and computer systems * Experience with Windows, Laptops and Desktop PCs including installing Windows and Software * Experience with Windows Servers and standard network services (DNS, file serving etc.) * Experience with printing in a network environment * Experience with 8x8 phone systems including auto attendant systems * Experience with Proclaim * Hardware experience. Desirable Skills and Experience: * Minimum ITIL V3 or V4 Foundation qualified * Microsoft accreditation * Experience of the ITSM lifecycle * Degree in technical or related discipline * Experience of working within a professional services organisation ## Description As a Desktop Support Technician, youll play a key role in ensuring our team operates smoothly. From resolving day-to-day IT issues to supporting critical tools like AVD, Proclaim Case Management System, email, printing, and phones, your expertise will help drive our success. Youll handle support requests through our internal Helpdesk system, seeing them through to resolution or escalating to 3rd-line support when needed. Youll also be involved in: * Asset Management * Hardware Procurement * New Starter, Leaver, and Mover Setups * Project Delivery Work We follow the ITIL framework, so incidents, problems, and changes are structured and efficient. While based in Bolton, occasional travel to our other offices may be required., * Reporting to the Head Of Service Desk * Complete daily maintenance tasks * Daily triage of assigned incidents in a methodical manner in order to meet SLA * Correct categorisation of all Incidents * Provide high quality technical support to all staff on a timely basis, using the Helpdesk to receive, prioritise, log activity and complete tasks * Assist with conferences and web meetings where required * Maintain up to date Active Directory records for all staff including group memberships and individual attributes * Prepare AVD, Desktop PCs and laptops and phones from box to production, in accordance with the roll out Procedures * Carry out staff relocations where staff move between teams including moving PCs and phones and reconfiguring user group membership etc * Carry out staff leaver process to ensure accounts are deactivated in a timely manner * Carry out new staff starters process to ensure all new starters are able to use all aspects of their job without any interruptions * Analyse trends in event logging and helpdesk tickets to find recurring problems and research solutions * Utilise available tools to ensure the team are aware of all updates and procedure changes that occur * Ensure work is managed within the agreed project management and service management frameworks. * Feed into Problem and Change Management process * Provide high quality technical support to all staff on a timely basis, using the Helpdesk to receive, prioritise, log activity and complete tasks ## Related Videos - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Is your backend a hodgepodge of queues, event stores and cron jobs? 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