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# IT Helpdesk Support

- **Company:** Randstad UK
- **Location:** London, UK
- **Salary:** £37,440.0 - £43,680.0
- **Contract:** Contract
- **Skills:** JIRA, Networking Basics, System Availability, Break Fix, Servicenow
- **Published:** June 7, 2026
- **Apply:** https://computerjobs.com/gb/en/mob/job/507BEBB651B2E14BDE

## About the Role

* Experience in IT Helpdesk/Service Desk support
 * Knowledge of incident, request, and problem management
 * Hands-on troubleshooting (hardware, software, basic networking)
 * Experience with ITSM tools (ServiceNow, Remedy, Jira, or similar)
 * Strong communication and customer service skills

## Description

Job Title: IT Helpdesk Support - Expert
Location: London
Duration: 10 Months Contract with Potential Extension
Rate: £18.79 - £21.56 per hour Inside IR35

We are hiring an IT Helpdesk Support - Expert for a leading global financial services organisation. This is a 10-month contract role supporting end users through first-line and second line IT support.

The successful candidate will act as the first point of contact for IT-related issues, ensuring incidents and service requests are resolved efficiently within agreed service levels, and will be comfortable working in a rotational shift environment.

Key Responsibilities

 * Provide first-line IT support via phone and service desk tools
 * Troubleshoot application, hardware, software, and basic network issues
 * Log, track, and resolve incidents and requests within SLAs
 * Escalate complex issues and potential service outages
 * Support IT changes and maintain accurate documentation
 * Communicate system availability and outages to users
 * Work rotational shifts to ensure support coverage

Shift Pattern: Rotational shifts:

 * 9:00 AM - 5:00 PM
 * 11:30 AM - 7:30 PM

Required Skills & Experience

 * Experience in IT Helpdesk/Service Desk support
 * Knowledge of incident, request, and problem management
 * Hands-on troubleshooting (hardware, software, basic networking)
 * Experience with ITSM tools (ServiceNow, Remedy, Jira, or similar)
 * Strong communication and customer service skills

This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it khushboo. pandey @ randstad. Co. uk

Randstad Technologies is acting as an Employment Business in relation to this vacancy.


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