> Markdown version of [/jobs/ext/3320634-customer-operational-intelligence-lead](https://www.wearedevelopers.com/jobs/ext/3320634-customer-operational-intelligence-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Operational Intelligence Lead - **Company:** Essex County Council - **Location:** Chelmsford, UK - **Experience:** Expert - **Salary:** £29,785.0 - £35,041.0 - **Contract:** Temporary contract - **Skills:** Microsoft Excel, Data Analysis, Microsoft Office, Power BI, Performance Monitor - **Published:** September 17, 2026 - **Apply:** https://www.careerjet.co.uk/job/gb036f286a669932f45e8a30bdc7597cd0/eaa ## About the Role * Educated to RQF Level 3 (A Level) or able to demonstrate equivalent experience. * Demonstrated interest in data, reporting or performance monitoring. * Experience working in a customer focused or operational environment. * Strong attention to detail and ability to work with numerical and qualitative data. * Competent user of Microsoft Office, particularly Excel and Power Bi, with the ability to prepare and present basic analysis. * Experience using reporting or CRM systems (desirable). * Ability to follow set processes, work accurately and meet deadlines in a busy environment. * Good communication skills with the ability to explain information clearly to others. * A proactive approach to identifying issues, checking accuracy and supporting improvements. To read more about our business area, please visit ## Description Please note that visa sponsorship is not available for this role. Applicants must have a current, unrestricted right to work in the UK. Please note this vacancy is available as a fixed term contract or secondment opportunity for up to 12 Months. The Customer Operational Intelligence Officer supports the delivery of high-quality business intelligence across Customer Services by collecting, preparing and analysing data that helps teams understand customer demand, service performance and improvement opportunities. Working closely with Analysts and operational managers, the post-holder will ensure accurate reporting, reliable data quality and timely insight that enables informed decision-making and continuous improvement. The role contributes to enhancing the customer experience by supporting monitoring, forecasting and performance activities in a busy customer-focused environment. Accountabilities * Supporting the development of customer intelligence - Assist in gathering, validating and organising customer service data to support Analysts in producing insights that inform performance and service improvements. * Producing business intelligence - Prepare routine and ad hoc reports, dashboards and summaries that provide clear visibility of performance trends, customer demand and service activity. * Analysing customer feedback and performance data - Carry out initial analysis of datasets, customer feedback and KPIs under the guidance of Analysts, helping identify patterns, variances and opportunities for improvement. * Stakeholder support - Maintain positive working relationships with colleagues across Customer Services, providing data and reporting support as required. * Supporting continuous improvement - Support Analysts and managers by providing data that informs service improvements and contributes to a consistent, customer focused approach to quality. * Contributing to a performance culture - Work collaboratively with others, sharing data and insight to help drive a culture of continuous improvement and customer focused performance. * Performance objectives -Deliver assigned tasks and goals as agreed within the performance management framework. * Supporting quality standards - Follow established analytical and reporting standards to ensure accuracy and consistency of outputs. Highlight any data quality issues and support actions to resolve them. ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Data Driven HR in Europe](https://www.wearedevelopers.com/videos/1489-data-driven-hr-in-europe) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)