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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** Formula 1 - **Location:** Biggin Hill, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Office, Azure Active Directory, Office365, Information Technology, Communication Devices - **Published:** September 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1741261ae32a6bae ## About the Role * Strong communication skills with the ability to convey ideas clearly and confidently * Highly motivated and well-structured in managing tasks * Positive, adaptable, and flexible when faced with challenges * Proactive, with a solution-oriented mindset Experience Prior to the role it would be essential that you have: * Essential Knowledge of Microsoft 365 Suite and Azure Active Directory * Knowledge of operational Device Managers * Operational Knowledge of a wide range of IT and communication equipment * Good customer service skills * Demonstratable understanding of IT Service best practices Some desirable experience that you may bring to the role: * Experience working in a global organisation across different time zones, Not essential to be successful in the role but you may also have the following qualifications: * ITIL Foundation Qualification * Office 365 Administration and Troubleshooting ## Description We are looking for a IT Support Analyst to join our IT department. Reporting into our IT Support Manager, this role will be responsible for providing support within the company with IT hardware, software and telecommunication systems, whilst m aintaining a high level of customer service at all times and continuing to meet F1 objectives., *O ffer IT Support at all sites including Biggin Hill, St James Market, and the Event Technical Centre * Ensure logged jobs are reviewed and maintained, know when to reassign or escalate jobs to provide highest level service, follow up on calls and see through to resolution * Liaise with users regarding but not limited to issues, change requests and tasks- offering desk side and remote support * Build, deploy and maintain IT Hardware to a high level, ensuring all correct updates and drivers are applied * Support all C-Suite staff, ensuring that all involved parties are kept up to date and issues are escalated as per internal IT Policies * Experience in monitoring IT systems and acting in a timely manner when issues arise, * Acting as a point of escalation for Service Desk, ensuring timely responses are provided for any escalated issues * Keep departmental documentation up to date, ensuring all user assigned hardware correctly logged for reference *F ollow the change management process at all times , ensuring all jobs logged and passed through the correct approval routes *Pr oduce and maintain documentation required for IT Infrastructure management ## Related Videos - [Headless Flipper - embeddable mobile devtools for your CI and beyond](https://www.wearedevelopers.com/videos/451-headless-flipper-embeddable-mobile-devtools-for-your-ci-and-beyond) - [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Optimizing Your App for Success: Tips and Techniques for managing slow devices](https://www.wearedevelopers.com/videos/655-optimizing-your-app-for-success-tips-and-techniques-for-managing-slow-devices) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)