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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Design & Transition Senior Analyst - **Company:** Network Rail - **Location:** Manchester, UK - **Experience:** Expert - **Salary:** £43,588.0 - £53,167.0 - **Contract:** Permanent contract - **Skills:** Information Technology Operations, PRINCE2, Service Design - **Published:** September 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8a43b8c9329be679 ## About the Role * Proven experience in Service Management. * This role is aligned to the ITIL framework, therefore ITIL v3 Foundation * ITIL v3 qualified to Service Design & Transition Lifecycle/Capabilities (Intermediate Level) or equivalent experience * Good stakeholder management skills and experience. * Good understanding & experience of using service management tools * Good communicator across all levels Desirable * Demonstrates a good working knowledge of management structures and reporting procedure * Understanding of risk management * Formal Project and Programme Management qualifications such as APM, PRINCE2 and MSP or equivalent experience Leadership Capability The following key Leadership capabilities are expected to be demonstrated at Role Model level: * Tracking Performance * Thinking Flexibly The following key Leadership capabilities are expected to be demonstrated at Good/Adds Value level: * Creating Solutions * Influencing others * Building Teams * Putting The Customer First ## Description The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution. As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partner with modern and transformative technology. From the day-to-day IT operations that keeps a national railway running, to the extensive delivery programmes that our helping to reshape the railway - we are at the forefront of all of it. We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool - it's the catalyst for progress, especially in an ever-demanding industry where change is a constant. Main Responsibilities Key Accountabilities * Be the single point of contact for the project on matters regarding support. * Advise the project and support stakeholders of any deviations from technology and support strategy, standards, and policies. * Translate the non-functional requirements into a practical support model. * Facilitate the delivery of all agreed Service Acceptance Criteria including operational expenditure budget. * Create and publish agreed service artefacts such as (but not confined to) Service Definition, Service Level Agreement and Service Catalogue entry. * Chair any necessary meetings between the project and support stakeholders (internal and external) and provide regular progress updates to all support stakeholders. * Communicate any risks and issues affecting the support organisation to the Project Manager and log them in the Network Rail risk register. * Manage the Early Life Support period and facilitate a graceful handover to the operational support owners. ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) - [What 2025 Taught Us: A Year-End Special with Hung Lee](https://www.wearedevelopers.com/videos/1784-what-2025-taught-us-a-year-end-special-with-hung-lee) ## Related Articles - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)