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# Production Support Analyst

- **Company:** Capgemini
- **Location:** Cardiff, UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Adobe Experience Manager, Microsoft Azure, DevOps, IBM Software, Monitoring of Systems, IBM Websphere Application Server, Microsoft SQL Server, Windows Servers, Windows PowerShell, Power BI, Transact-SQL, Enterprise Software Applications, Software Troubleshooting, Git, SC Clearance, AngularJS, Bitbucket, Jenkins, Kofax, Artifactory
- **Published:** June 7, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=c8922591e7e3bfcb

## About the Role

Do you have experience in WebSphere?, * Solid experience with Microsoft SQL Server (MS SQL), including T-SQL and database management

 * Development experience across Java (WebSphere) and Angular within enterprise applications
 * Strong understanding of DevOps practices, including CI/CD pipelines and tools such as Jenkins, Git, BitBucket, and Artifactory
 * Hands-on experience with Azure cloud services, Windows Server environments, and PowerShell scripting
 * Exposure to enterprise platforms and tools such as Power BI, Adobe Experience Manager (AEM), IBM FileNet, Kofax, and ODM/iLog rules

Ability to gain SC Clearance is key for this role, you must hold UK RTW, and have not left the country for 28 or more consecutive days in the last 5 years.

## Description

We're looking for a skilled Technical Engineer who thrives in a fast-paced, live production environment and is ready to make a real impact. With experience across Windows Server infrastructure and Microsoft Azure, you'll play a critical role in keeping essential systems running smoothly and evolving them for the future.

As part of our Production Support team, you'll be at the heart of operations - solving problems, driving improvements, and ensuring our services remain stable, secure, and high-performing.

In this role, you will:

 * Take ownership of live production support, proactively monitoring systems and swiftly resolving incidents to minimise disruption
 * Investigate and troubleshoot complex technical issues, working closely with Business Analysts and third-line support teams to deliver effective solutions
 * Apply best-practice incident and problem management techniques to maintain service excellence
 * Identify risks and escalate issues quickly and confidently, ensuring minimal impact on users and services
 * Spot opportunities to improve performance, processes, and reliability - and take the lead in making them happen
 * Contribute to a culture of continuous improvement, ensuring adherence to quality standards and operational best practice

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone., Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme.
As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

 * Declare they have a disability, and


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