> Markdown version of [/jobs/ext/3320920-junior-systems-analyst](https://www.wearedevelopers.com/jobs/ext/3320920-junior-systems-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior Systems Analyst - **Company:** Net Natives - **Location:** Brighton and Hove, UK - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Software Applications, Software as a Service, Computer Programming, Databases, Issue Tracking Systems, Systems Analysis, Microsoft Dynamics, Cloud Services, Salesforce.Com, Scripting, Hubspot, Service Stack - **Published:** September 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=383dd439bb23790a ## About the Role * A degree, relevant qualification, apprenticeship or equivalent practical experience. We welcome applicants from non-traditional backgrounds. * An interest in systems, data and technology, demonstrated through study, personal projects, placements, part-time work or volunteering. * Comfortable using software applications, and keen to learn how systems, databases and cloud-based tools fit together. * An analytical mind. You enjoy spotting patterns and working out why something isn't behaving as expected. Essential * Clear written and verbal communication, and a genuine willingness to work with clients daily. * A methodical approach to problems, and the confidence to ask questions when something isn't clear. * Good organisation, with the ability to manage several tasks at once and keep track of your own priorities with support. * Enthusiasm for learning new tools and platforms quickly. Desirable * Any exposure to CRM or SaaS platforms, whether through study, work or self-teaching. * Awareness of CRMs such as Slate, Salesforce, Dynamics 365 or HubSpot. * Basic familiarity with scripting or programming, or an interest in picking it up. * An interest in higher education, student recruitment or digital marketing. * Any experience of support ticketing systems. Skills & competencies * Curiosity and a problem-solving mindset. You like working out how things fit together. * Strong customer service instincts, with patience when explaining things to non-technical users. * Able to work calmly when several things need attention at once. * Clear, friendly communication, written and verbal. * Openness to feedback and a desire to keep improving. * Reliability. Colleagues and customers can count on you to follow things through. ## Description Systems Analysis * Help monitor system operations, flagging potential issues so they can be resolved before they affect customers. * Assist senior colleagues in analysing the performance of our software, applications and infrastructure, and learn how improvements are identified and prioritised. * Support the team in mapping our higher education customers' student recruitment processes and understanding where these intersect with technology. * Contribute to scoping and documenting integrations between customer systems, with guidance from the wider team. * Take part in regular system audits and help gather user requirements. Customer support * Provide first-line technical support to end-users, troubleshooting straightforward system issues. * Escalate more complex issues to the appropriate colleagues, and follow them through until the customer has a resolution. * Help write and maintain user guides and documentation. * Support customer training sessions, building towards delivering your own as your confidence grows. Cross-departmental collaboration * Help relay information between customers and our internal development team, learning to translate technical detail into plain English. * Support colleagues on system deployments and improvement projects. Data analysis & reporting * Help track support request trends and system performance, spotting recurring issues. * Prepare straightforward reports on support volumes, system efficiency and customer feedback ## Related Videos - [JavaScript? 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