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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Repairs Administrator - **Company:** PA Housing - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** Databases, Microsoft Office - **Published:** June 7, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=66bcec9be00bcbe4 ## About the Role Do you have experience in Organizational skills?, We'd love to hear from you if you: * Have experience in an administrative or customer service role * Enjoy helping people and delivering excellent customer service * Have strong organisational skills and can manage multiple tasks effectively * Are confident communicating with a wide range of people both verbally and in writing * Have experience maintaining databases, records, and administrative systems * Can work well under pressure and adapt to changing priorities * Have good IT skills, including Microsoft Office applications * Have experience using CRM systems or customer databases (desirable) * Have an understanding of repairs, maintenance, or housing services (desirable) * Are a strong team player who is happy to support colleagues when needed * Bring a positive, proactive, and solution focused approach to your work ## Description Do you enjoy helping customers, solving problems, and keeping services running smoothly behind the scenes? We're looking for a proactive and organised Repairs Administrator to join our Responsive Repairs team at PA Housing. This is a key role where you'll provide vital administrative support, helping ensure repairs and maintenance requests are managed efficiently while delivering excellent customer service at every stage. You'll work closely with residents, contractors, and colleagues across the business to help keep homes safe, maintained, and comfortable. If you're highly organised, enjoy working in a fast paced environment, and take pride in delivering a great customer experience, we'd love to hear from you. This role is about more than administration. It's about helping residents get the support they need and playing an important part in delivering a responsive and reliable repairs service., * Receive and process repairs requests from residents, colleagues, contractors, and external partners through a variety of channels including phone, email, webchat, and written correspondence * Provide excellent customer service, ensuring residents are kept informed and supported throughout their repairs journey * Maintain and update housing and repairs systems, ensuring records are accurate and up to date * Support the Repairs Team with a wide range of administrative tasks to help services run efficiently * Work closely with contractors to monitor repairs progress and follow up outstanding work * Help manage complaints, enquiries, MP correspondence, and urgent service requests in a timely and professional manner * Process tenant recharges and support invoice and payment administration activities * Produce reports, statistics, and customer satisfaction information to help improve service performance * Support the Handyperson Service and wider repairs teams during busy periods * Arrange meetings, prepare documentation, and take minutes where required * Identify opportunities to improve processes and enhance the customer experience * Build positive working relationships with residents, contractors, and colleagues across the organisation ## Related Videos - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [How to Navigate Professional Relationships in the Tech Industry](https://www.wearedevelopers.com/videos/1276-how-to-navigate-professional-relationships-in-the-tech-industry) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)