> Markdown version of [/jobs/ext/3321934-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/3321934-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Technician

- **Company:** Insight Global
- **Location:** Paramus, NJ, United States
- **Salary:** $41,600.0 - $45,760.0
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Microsoft Windows, Information Systems, Issue Tracking Systems, Microsoft Servers, Remote Service Software, Software Engineering
- **Published:** September 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c6aefd0ea15aed53

## About the Role

* Minimum 1 year experience with Desktop Support
 * Must be knowledgeable in configuring installing and testing software
 * Must be able to assist with tickets through remote support tools, comfortable addressing issues over the phone
 * Windows/Microsoft environment experience
 * Experience troubleshooting basic hardware & software issues and working directly with end users
 * Excellent communication and readiness to learn
 * High School Diploma, * High school or equivalent (Required)

Experience:

 * IT support: 1 year (Required)
 * Windows: 1 year (Required)

## Description

Insight Global is seeking an Information Systems Technician to provide hands-on technical support for end users across hospital, clinic, and administrative locations. This individual will be responsible for responding to service desk tickets, troubleshooting hardware and software issues, installing and replacing equipment, and assisting with workstation moves, additions, and changes at onsite and offsite locations throughout Bergen County NJ. They must also be able to assist with account access, and application-related issues over the phone, through remote support tools, and via the service desk ticketing system. The ideal candidate is customer-focused, possesses strong communication and problem-solving skills, and is comfortable guiding users through technical solutions in a fast-paced healthcare environment. Experience resolving Level 1 and Level 2 technical issues, documenting resolutions, escalating complex incidents when necessary, and delivering an excellent end-user support


## Related Videos

- [Excellent Software Testing](https://www.wearedevelopers.com/videos/87-excellent-software-testing)
- [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Dirty Tests And How To Clean Them](https://www.wearedevelopers.com/videos/515-dirty-tests-and-how-to-clean-them)
- [Claude, MCP and n8n, or: How to Automate Your Day with AI-powered Workflows](https://www.wearedevelopers.com/videos/2043-claude-mcp-and-n8n-or-how-to-automate-your-day-with-ai-powered-workflows)
- [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control)

## Related Articles

- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)