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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager of Information Technology (IT Manager) - **Company:** KELLI LLC - **Location:** Coppell, TX, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Confluence, JIRA, Cyber Security, System Configuration, Hyper-V, Information Technology Operations, Virtual Private Networks (VPN), Microsoft Office, Microsoft Software, Windows Servers, Routing, PCI Data Security Standards, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Software Vulnerability Management, Firewalls (Computer Science), Information Technology, Wireless Technologies, CIS Benchmarks, Network Server, Cisco - **Published:** September 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=525515732b7ddaba ## About the Role * 5+ years of progressive hands-on IT experience, including experience in a lead, supervisory, or senior technical role. * Experience supporting a multi-site environment, preferably retail, restaurant, healthcare, or another distributed operation. * Hands-on experience with: Windows Server and virtualization * Active Directory and/or Entra ID * Microsoft 365 administration * TCP/IP, VLANs, routing, switching, wireless, firewalls, and VPNs * Enterprise endpoint management * Experience administering a retail point-of-sale system and configuring a new location * NCR Counterpoint experience is strongly preferred. * Experience with payment terminals and an understanding of PCI DSS requirements., * Direct NCR Counterpoint administration experience. * Experience opening new retail locations. * Experience working in a hospital or healthcare facility environment. * Experience with CIS Controls, NIST, PCI DSS, or other formal security frameworks. * Experience with Jira and Confluence. * Experience with remote monitoring and management platforms. * Experience supporting warehouse handheld devices, barcode scanning, or warehouse management technology. * CompTIA, Microsoft, Cisco, ITIL, or other relevant certifications. * Bachelor's degree in Information Technology, Computer Science, or a related field. Equivalent experience will be considered. Knowledge/Skills/Abilities: * Strong troubleshooting and problem-solving skills. * Excellent follow-through and written communication skills. * Ability to manage multiple priorities and meet firm deadlines. * Ability to work effectively with both technical and non-technical teams. * Valid driver's license and ability to travel approximately 25-30%. * Ability to work occasional evenings and weekends for installations and store openings. * Ability to lift and position equipment weighing up to 50 pounds. * Ability to work in office, warehouse, retail, and hospital environments. ## Description This is a working management role for someone who enjoys being hands-on and solving problems-not simply delegating them. You will configure systems, support new store openings, troubleshoot networks and POS issues, administer Microsoft 365 and servers, and serve as a senior technical resource for the organization. Position is based in-house M-F., * Lead the technology setup and implementation for new retail store openings, including POS systems, registers, networks, wireless, and related equipment. * Configure and administer NCR Counterpoint point-of-sale systems across multiple locations. * Troubleshoot POS, payment, network, connectivity, and system issues and identify root causes. * Manage payment terminals and related hardware, including deployment, replacement, inventory, and decommissioning. * Administer Microsoft 365, Entra ID, Exchange Online, SharePoint, Teams, and endpoint policies. * Manage Windows Server, Hyper-V, Active Directory/Entra ID, networking, firewalls, VPNs, wireless systems, and site connectivity. * Manage company endpoints, including imaging, deployment, patching, monitoring, antivirus, and equipment refreshes. * Support warehouse technology, including handheld devices and barcode scanning equipment. * Maintain backup, recovery, and disaster-recovery processes and conduct periodic restore testing. * Implement assigned IT security and compliance controls, including vulnerability management, patching, MFA, access reviews, and audit requirements. * Support PCI DSS requirements related to our retail and payment environments. * Partner with Human Resources on employee onboarding, system access, and timely deprovisioning. * Serve as the second-level technical escalation for the Service Desk. * Work closely with store operations, Cloverkey leadership, development, vendors, and hospital partners to resolve technology issues. * Manage day-to-day technology vendor relationships, service tickets, equipment, licenses, warranties, and subscriptions. * Maintain accurate IT documentation, procedures, and runbooks. * Travel to retail locations for installations, new store openings, go-lives, and post-opening support. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Coffee with Developers](https://www.wearedevelopers.com/videos/341-coffee-with-developers) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [GitOps for the people](https://www.wearedevelopers.com/videos/461-gitops-for-the-people) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Should Tech Managers Be Developers First? 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