> Markdown version of [/jobs/ext/3322391-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/3322391-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** Iron Service Global Inc - **Location:** Bedford, MA, United States - **Experience:** Experienced - **Salary:** $47,840.0 - $49,920.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, IMac, Software Applications, Microsoft Outlook, Cyber Security, Desktop Computing, Knowledge Management, Microsoft Office, Software Maintenance, Break Fix, Peripherals, Computer Equipment, Laptops, Servicenow - **Published:** September 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=36cae2eea240b3d7 ## About the Role * Strong knowledge of desktop/laptop hardware * Good knowledge of Win 10, Win 11 & MS Office * Experience on MS Outlook support * Experience on Active Directory support * Understanding of daily operations and delivery processes * Application / software installation and trouble shooting * Knowledge / exposure on ticketing tools (Service Now) * Windows system administration * Strong Troubleshooting Skills * Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc. * Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc. * Understanding of active directory, networking * Hardware, operating system & software knowledge, * Ticketing tool : 2 years (Required) * Desktop support: 2 years (Required) * Windows: 2 years (Required) * Active Directory: 2 years (Required) ## Description * Provides second-line investigation and diagnosis. * Resolves and closes incidents/service requests as per the procedures & allocated timelines * Logs relevant incident/service request details as per process in ITSM tool. * Communicates with client regarding incident progress * Ensures tickets are updated at all times until issues are resolved * Complies with Quality Health Safety Environment (QHSE) and IT policies * Liaises with clients, IT support groups and 3rd party providers when necessary * Performs staging of PCs * Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc). * Conducts hardware and software maintenance and support * Troubleshoots and resolves PC incidents and/or VIP requests * Assists with Site Security Officer (SSO) on IT security issues and virus elimination * Creates/maintain documentation for scope of work * Special events coverage, meeting room & VCON & voice devices support * Centralized hardware and Spare part stocking and local site inventory management and asset management * Stock management * Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC) * Hardware vendor coordination for Break fix * Imaging & provisioning of devices. Setup and build workstations * Update AMDB including hardware and software * PC and other devices - logistics management * Coordinate activities with third parties to resolve the IT issues or complete service requests * Follow standard operating procedures as documented in the knowledge management system. * Providing trainings / demo's when needed to end users * Onsite admin tasks e.g. backup, OS migration. * Onsite Operational support of Industrial mobility devices * Mobility - Operational support for company owned mobile phones / tablet devices and BYOD * Asset Disposal * Coordinate with regional/global support groups for end-to-end request resolution and escalation. * Operational support of Buyer certified standalone printers (driver installation / connectivity and printer software related troubleshooting * Operational support for non-network connected HBO AIO Printer / Scanner / Fax * Loading/Reloading of PCs with standard image for deployment of CME Kiosk Machines ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Don't Change the Partition Count for Kafka Topics!](https://www.wearedevelopers.com/videos/138-don-t-change-the-partition-count-for-kafka-topics) - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Fast, Confident, and Wrong: When AI Fails at Accessibility](https://www.wearedevelopers.com/videos/100030-fast-confident-and-wrong-when-ai-fails-at-accessibility) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools)