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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director of Operational Transformation - **Company:** CROSS COUNTRY SOLUTIONS INC - **Location:** Oklahoma City, OK, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Data Analysis, Software Engineering - **Published:** September 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=82c579cd95a586b6 ## About the Role * Significant experience managing, improving, or analyzing complex operational or business processes. * Demonstrated ability to quickly learn unfamiliar processes and understand how work is actually performed. * Strong process-mapping, workflow-analysis, analytical, and problem-solving skills. * Experience working cross-functionally with operating leaders, frontline employees, and technical teams. * Ability to translate business processes into clear requirements for technology teams. * Strong written and verbal communication skills. * Demonstrated ability to influence change without direct ownership of the affected organization or process. * Experience leading pilots, implementations, process changes, or technology-enabled transformation initiatives. * Ability to operate effectively in ambiguous environments and create structure where requirements are not clearly defined. Preferred * Experience with continuous improvement, Lean, Six Sigma, value-stream mapping, operational excellence, or similar methodologies. * Experience participating in software, digital-platform, ERP, workflow, or enterprise-system implementations. * Experience developing business or functional requirements for developers. * Familiarity with analytics, AI, process mining, forecasting, optimization, simulation, digital twins, or related technologies. * Experience establishing KPIs, operational metrics, leading indicators, and business-performance measures. * Experience working across multiple operating functions, business units, customers, or industries. Education & Experience Education: Bachelor's degree preferred; equivalent combination of education and relevant operational or transformation experience may be considered. Experience: Typically 8+ years of progressively responsible experience in operations, process improvement, transformation, product/process implementation, or a related field, with demonstrated leadership across functions. ## Description 1. Process Discovery, Design & Continuous Improvement * Develop a detailed understanding of assigned business and operational processes through direct observation, interviews, workshops, data analysis, and engagement with frontline employees and leaders. * Document current-state processes, including workflows, handoffs, systems, data sources, constraints, exceptions, responsibilities, and decision points. * Identify bottlenecks, rework, delays, capacity constraints, information gaps, control weaknesses, and other sources of process inefficiency. * Develop future-state process recommendations where changes could improve visibility, consistency, decision-making, or overall process effectiveness. * Define the events, states, measures, relationships, and leading indicators required to monitor process effectiveness and forecast future outcomes. * Establish repeatable methods for evaluating, documenting, and improving additional internal or customer-facing processes over time. 2. Platform Requirements & Business-Technology Translation * Translate operational processes into clear business, functional, data, workflow, analytical, and user-experience requirements for technical teams. * Develop and maintain process maps, business rules, use cases, user stories, data requirements, acceptance criteria, and exception scenarios. * Serve as a primary liaison between business stakeholders and software development, data, AI, analytics, architecture, and IT teams. * Translate operational concepts into requirements technical teams can implement and translate technical limitations or design alternatives into practical business terms. * Help define what the platform must know to determine current state, identify emerging process risk, forecast future outcomes, simulate alternatives, and support recommended actions. * Review designs and prototypes to ensure solutions accurately represent operational reality and business needs. 3. Platform Development, Piloting & Validation * Participate throughout the Project Health Intelligence platform lifecycle, from discovery and requirements through design, development, testing, deployment, and continuous improvement. * Help define how processes are represented within the platform, including objects, events, states, relationships, measures, thresholds, business rules, and decision logic. * Identify appropriate internal and external processes for pilot implementation and define pilot scope, success measures, test cases, baseline conditions, and acceptance criteria. * Lead business-side testing and validation of platform outputs against actual operating conditions. * Identify defects, incorrect assumptions, process gaps, and usability issues and work with technical teams to refine the solution. * Compare expected outcomes with actual results and incorporate lessons learned into future platform and process improvements. 4. Adoption, Change Leadership & Cross-Functional Influence * Lead business adoption of new platform capabilities and related process improvements. * Work with functional leaders to integrate new capabilities into existing management routines, workflows, and operating practices. * Develop training, user guidance, standard work, and supporting documentation as needed. * Monitor adoption and identify behavioral, organizational, process, or technical barriers to sustained use. * Facilitate cross-functional discussions when improved outcomes may require changes to workflow, responsibilities, decision rights, handoffs, metrics, staffing models, or system usage. * Use data and process evidence to influence functional leaders and stakeholders while respecting their ownership and accountability for the underlying operation. * Support expansion of successful approaches across additional PSS Cross Country functions and approved customer-facing use cases. ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [How Visionary Leaders Drive Transformation](https://www.wearedevelopers.com/videos/1701-how-visionary-leaders-drive-transformation) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [Engineering for Reality: Strategy, Culture & Technology for Unpredictable Markets](https://www.wearedevelopers.com/videos/2095-engineering-for-reality-strategy-culture-technology-for-unpredictable-markets) ## Related Articles - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [MLOps – What’s the deal behind it?](https://www.wearedevelopers.com/magazine/125-mlops-what-s-the-deal-behind-it) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Stephan Gillich - Bringing AI Everywhere](https://www.wearedevelopers.com/magazine/489-stephan-gillich-bringing-ai-everywhere)