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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Implementation Specialist - **Company:** KARBON, INC. - **Location:** Salt Lake City, UT, United States (Remote available) - **Experience:** Expert - **Salary:** $90,000.0 - $107,500.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Artificial Intelligence, Software as a Service, Data Integrity, Project Management Software, GPT - **Published:** September 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9b581b070e863fd5 ## About the Role * You have 3-5+ years of experience in B2B SaaS Implementations * You have 2+ years of end-to-end technical implementation experience * You are experienced in project management and comfortable managing multiple customer projects simultaneously. * You thrive in customer-facing environments, facilitating workshops and executive-level conversations with confidence. * You have excellent communication and presentation skills, capable of translating technical concepts into clear, actionable steps. * You are consultative by nature, with the humility to listen and the confidence to challenge firms to rethink their processes. * You have a strong attention to detail and pride yourself on accuracy and follow-through. * You enjoy working with data and systems, ensuring integrity throughout migrations and configuration. * You are resilient and adaptable, thriving in dynamic environments where change is constant. * You are comfortable working remotely and managing your time independently. Bonus points if you have: * Experience in the accounting or tax industry. * Previous experience with workflow, accounting, or project management software. * Background in software onboarding or enterprise implementations. * Knowledge of change management frameworks. * Experience in a startup or high-growth SaaS environment. * Deep knowledge and hands-on experience using Karbon. ## Description * Own the customer implementation journey: Act as the project manager for enterprise accounts, building and maintaining detailed project plans, tracking milestones, and ensuring all deliverables are completed on time. * Communicate across multiple stakeholders: Partner with executive sponsors, firm administrators, and end users to align priorities, clarify responsibilities, and drive accountability. * Facilitate structured onboarding: Lead kickoff meetings, consultative process reviews, configuration workshops, and training sessions tailored to firm needs. * Provide professional guidance: Advise customers on best practices in workflow design, firm operations, and change management to maximize adoption and business impact. * Coach through change management: Help firms prepare their teams for new processes, encouraging adoption and managing resistance. * Ensure data integrity: Support customers in importing contacts and work items, leveraging Excel and other tools to ensure accuracy and completeness. * Identify and mitigate risks: Spot early warning signs of delays or adoption issues and proactively intervene to keep projects on track. * Collaborate internally: Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer handoffs and capture valuable feedback. * Deliver measurable value: Drive outcomes that demonstrate ROI for customers and set them up for long-term success with Karbon. * Use AI in day-to-day implementation work, including ChatGPT licenses and AI-driven workflow automations, to support project planning, customer communications, and process optimization. ## Related Videos - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [Livecoding with AI](https://www.wearedevelopers.com/videos/1201-livecoding-with-ai) - [Developers don't need onboarding, do they? 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