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# Senior Software Engineer

- **Company:** Upbound
- **Location:** Palo Alto, CA, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Software as a Service, Cloud Computing, Software Debugging, Software Design Documents, Distributed Systems, Open Source Technology, Cloud Services, Prometheus, Software Engineering, Grafana, Kubernetes, Azure AKS, Dynatrace
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=249f84bd07549b89

## About the Role

* Have experience operating production cloud services at scale: monitoring, alerting, incident response, post-mortems, and continuous improvement of service reliability.
 * Have strong debugging skills across distributed systems, including experience with observability tools (Prometheus, Grafana, OpenTelemetry, distributed tracing) and techniques for diagnosing issues in production environments.
 * Have experience building and operating controllers that interact with the Kubernetes API server, including troubleshooting reconciliation loops, managing API rate limits, and optimizing controller performance.
 * Are comfortable working directly with customers to understand, reproduce, and resolve complex technical issues in their environments.
 * Take responsibility and ownership for solving problems even if they are outside your lane, especially during incidents affecting customer workloads.
 * Demonstrate excellence in your work, constantly trying to improve your skills and the operational posture of the systems you build.
 * Have empathy for customers and keep them in mind as you build solutions, understanding that reliability and debuggability are features.
 * Realize the importance of clear communication and effective collaboration to work as a team, deliver great results, and support customers through technical challenges.
 * Help create a safe environment where everyone can contribute, learn from failures, share on-call knowledge, and help each other grow as operators and engineers.

## Description

* Actively build and operate Upbound Spaces in production, troubleshooting and resolving issues across multi-tenant SaaS environments, as well as contributing to Upbound's open-source projects, including Crossplane.
 * Take ownership of building features in high demand by Upbound's customers and deliver new functionality that will delight and amaze our users.
 * Investigate and debug complex issues in customer environments, including multi-control plane scenarios, resource reconciliation problems, and performance bottlenecks.
 * Communicate through thoughtful and thorough design documents for new initiatives and detailed post-incident reviews that drive system improvements.
 * Support the full project lifecycle for highly scalable and reliable services running in a cloud environment - discovery, analysis, architecture, design, review, documentation, building, migration, automation, deployment, production-readiness, and ongoing operational support.
 * Write and maintain Go code that interfaces with the Kubernetes API, such as operators, controllers, add-ons, etc., with a focus on observability, debuggability, and operational excellence.
 * Deploy, manage, and troubleshoot our Kubernetes services in production, using metrics, logs, and traces to identify and resolve issues quickly.
 * Build and maintain operational tooling for debugging customer environments, analyzing control plane health, and automating incident response.
 * Author documentation, user guides, runbooks, and blog posts to support and promote new features that you release.
 * Support the software release cycle for Spaces self-hosted distributions, including diagnosing issues in customer-managed deployments.
 * Participate in on-call rotation to support Upbound Cloud, responding to incidents and driving them to resolution.