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# Desktop Support / Technical Support

- **Company:** iTechStack, Inc.
- **Location:** Raritan, NJ, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Linux, NetBackup, Systems Integration, Information Technology, Laptops, GXP
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=023a602c98265eca

## About the Role

* Associate or bachelor's degree in information technology, Computer Science, Engineering, or equivalent experience
 * 2-5 years of experience in onsite or field technical support, preferably in a manufacturing environment
 * Hands-on experience with Windows-based systems; basic Linux exposure preferred
 * Must have GxP environment experience
 * Knowledge of NetBackup & Rubrik
 * Working knowledge of ITSM tools and endpoint management
 * Experience supporting RF devices, scanners, printers, and shop floor PCs

## Description

* Provide on-site technical support for manufacturing and office IT systems, including desktops, laptops, printers, scanners, RF guns, MLL PCs, and other site-standard devices
 * Execute incident and request fulfilment activities, including diagnosis, troubleshooting, resolution, and escalation in line with defined SLAs and procedures
 * Support Reliability / Total Lifecycle Management (TLM) activities by performing preventative maintenance, equipment replacements, and lifecycle refresh tasks as scheduled
 * IT Equipment integration with AD, Network, NAS.
 * Assist with incident management and root cause analysis (RCA) by collecting data, performing first-level troubleshooting, and implementing corrective actions
 * Deliver application support by resolving common issues, coordinating with application owners for complex problems, and validating fixes at the site level