> Markdown version of [/jobs/ext/3322604-jr-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/3322604-jr-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Jr, Technical Support Specialist

- **Company:** P.B.S. Supply Co., Inc.
- **Location:** Phelps, NY, United States
- **Experience:** Starter
- **Salary:** $45,760.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Networking Hardware, Networking Basics, Software Engineering, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d48e5fc93778c238

## About the Role

* Working knowledge of computer networking, hardware, and software troubleshooting

 * Strong organizational skills and close attention to detail

 * Sharp problem-solving abilities and a methodical approach to diagnosing issues

 * Excellent written and verbal communication skills

 * Ability to manage multiple tickets at once and prioritize effectively

 * Comfortable working both independently and as part of a team

PREFERRED QUALIFICATIONS

 * Experience with ServiceTitan is a plus

 * Prior experience in a technical support, help desk, or IT support role

 * Relevant certifications (CompTIA A+, Network+, or similar) are a plus

## Description

Halco Home Solutions is looking for an organized, detail-oriented Jr. Technical Support Specialist to join our team. In this role, you'll provide first-line technical support for networking, computer, and phone systems under the direction of the Sr IT leader, keeping our internal teams connected and our support tickets moving. This is a great opportunity for someone early in their IT career who wants hands-on experience and room to grow in a fast-paced, customer-focused company., * Set up, configure, and maintain computers, phones, peripherals, and basic network equipment under the direction of the senior IT staff

 * Respond to and resolve technical support tickets related to networking, computer hardware/software, and phone systems in a timely manner

 * Troubleshoot and diagnose connectivity, hardware, and software issues for staff and field teams

 * Set up, configure, and maintain computers, phones, and networking equipment

 * Document issues, resolutions, and processes clearly and accurately in the ticketing system

 * Escalate complex issues to senior IT staff when needed

 * Maintain organized records of equipment, software licenses, and support history

 * Communicate clearly and patiently with non-technical staff throughout the troubleshooting process

 * Support other IT projects and tasks as assigned