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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Managed Services Presales Engineer - **Company:** MGT Impact Solutions, LLC - **Location:** Dallas, TX, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Adobe InDesign, JIRA, VoIP, Cloud Computing, Configuration Management Databases, Software Documentation, Power BI, Remote Infrastructure Management, Security Information and Event Management, Data Streaming, Mttr, Patch Management, Tools for Reporting, Servicenow, ManageEngine - **Published:** September 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9da714161e54ce1f ## About the Role Bachelor's degree or equivalent work experience. Experience * Five (5) or more years of hands-on experience in an applicable technology field. * Two (2) or more years of pre-sales engineering experience. Skills * Proven ability to design and implement large-scale solutions including budgetary and detailed cost estimating. * Strong written and verbal communication skills; ability to translate customer requirements into bill of materials (BOM) and system design. * Strong organizational, communication, and interpersonal skills. * Ability to prioritize, multitask, and adapt to new technologies. * Excellent customer presentation skills. * Willingness to pursue ongoing learning and professional growth. ## Description * Pre-Sales: Lead impactful customer presentations and equipment demonstrations on-site or virtually; work closely with sales to develop and nurture customer relationships while executing both strategic and tactical objectives; actively contribute to proposal creation and tailored solution presentations. * On-Site Engagement: Attend on-site customer meetings as required, providing technical expertise, solution guidance, and ensuring alignment between client needs and proposed architectures. Travel to customer locations will be needed based on project requirements. * Architectural Oversight: Provide Architect Level oversight on large, complex projects, ensuring best practices in design, implementation, and integration, while maintaining technical leadership throughout all phases of project delivery. * Post-Sales: Deliver architect-level technical support during project startup and, when necessary, after implementation, guaranteeing a seamless transition and ongoing client satisfaction. * Technical: Identify, position, and promote opportunities for MGT's MSP solutions, including Monitoring, Element Management, SIEM/SOC, and Managed VoIP/Cloud VoIP. WHAT YOU'LL BRING: * Strong knowledge of service delivery frameworks. * ITIL v4 (incident, problem, change, service level management) - foundational vocabulary for scoping managed services engagements. * Service catalog design (tiered service offerings, break/fix vs. proactive vs. fully managed models). * ITSM platforms (ServiceNow, ConnectWise, Autotask, Jira Service Management) - understanding how tickets, CMDB, and asset data flow into pricing and staffing models. * Detailed understanding of monitoring and remote management platforms * Network and endpoint monitoring and management platforms (Auvik, ManageEngine, ConnectWise). * SIEM/SOC integration for managed security services Monitoring stack design (infrastructure, network, application, cloud) and alert threshold/escalation design. * Patch management and automated remediation tooling. * Communicating MSP business cases and financial justifications. * Building TCO/ROI comparisons: internal IT cost (fully loaded FTE, tooling, training, turnover risk) vs. managed services investment. * Articulating cost avoidance (breach/downtime risk, compliance penalties, unplanned hiring) vs. hard cost savings. * Translating CapEx-to-OpEx shift implications for CFO/finance stakeholders. * Understanding customer's current cost-to-serve well enough to credibly challenge or validate it. * Positioning proactive/preventive value (patching, monitoring, capacity planning) against the customer's lived experience of reactive break/fix pain. * Quantifying "soft" value: reduced MTTR, improved employee productivity from fewer outages; freed-up internal staff redirected to strategic projects. * Competitive differentiation - articulating why this MSP/model vs. staying internal, vs. a competitor, or vs. a different service tier. * Developing and delivering customer presentations. * QBR (Quarterly Business Review) structure and metrics (SLA attainment, ticket trends, capacity/utilization). * Dashboarding/reporting tools (Power BI, native ITSM reporting) for demonstrating value beyond break/fix. * Root cause analysis (RCA) documentation standards. * Gross margin modeling for recurring services contracts (a different discipline than one-time project margin). * Understanding of managed services attach rates and how it affects overall deal profitability alongside product/project sales. * Contract term structures (auto-renewal, true-up/true-down for device counts, co-term alignment across merged contracts). * Working knowledge of adjacent practice areas (security, collaboration, datacenter/cloud, physical security) sufficient to identify managed services attach opportunities within a broader deal. * Ability to translate a prospect's current environment (device counts, ticket volume, existing tool sprawl) into a right-sized managed services proposal. * Building transition/onboarding plans (30-60-90 day) as part of the sales cycle, since customers want to see the operational handoff before signing.