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# Technical Support Engineer

- **Company:** Airwallex
- **Location:** London, UK
- **Contract:** Temporary contract
- **Skills:** Java (Programming Language), JavaScript (Programming Language), PHP (Programming Language), Application Programming Interfaces (APIs), C Sharp (Programming Language), Computer Programming, JSON, Python (Programming Language), Standard Sql, Shell Script, Simple Object Access Protocol (SOAP), Grafana, Information Technology, Web Technologies, Restful APIs, Splunk
- **Published:** September 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bd3ff0e590382dd1

## About the Role

* Bachelor's degree or above in Computer Science or relevant majors
 * Proven years of working experience in either programming, technical support, implementation or relevant jobs.
 * Excellent verbal and written communication skills, able to communicate clearly and appropriately with internal and customers.
 * Strong troubleshooting and problem-solving skills
 * Prioritisation, organisation and detail oriented on ticket handling, able to work on multiple urgent issues in parallel.
 * Must have sufficient technical knowledge to communicate with Engineering and Product teams
 * Strong willingness to provide exceptional customer service
 * Demonstrated quick learning of technology and new products
 * Experienced in the e-commerce, payment, fintech industry is a plus

Technical Skills:

 * Experience in one of the programming languages: Python, Java, php, C#, Java Script or shell scripting
 * Familiarity with Web Technologies, HTTP and HTTPS
 * Experience with REST, JSON, SOAP
 * Experience with SQL
 * Familiarity with Splunk, Grafana
 * Experience in e-commerce, payment, fin-tech industry is a plus

## Description

* Work directly with developers, merchants and internal teams on post integration issues to provide technical support, consulting and best practices. External customers contact through tickets. Internal customers use different contact avenues depending on priority.
 * Conduct test scenarios for technical issues with code, software, hardware, devices and endpoints.
 * Install and configure test environments, payment APIs and ecommerce products.
 * Communicate technical issues to customers and internal departments.
 * Identify irregularities in functionality and unexpected behaviors with Airwallex products and services.
 * Develop in-depth technical information (sample code, log searching, FAQs) for distribution to customers.
 * Support the communication, response and coordination between clients and internal key stakeholders and senior leadership as part of our Global Incident Management process.
 * Complete occasional weekend work and holiday coverage as the business requires for on-call duties.


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