> Markdown version of [/jobs/ext/3322924-2027-uk-graduate-it-service-desk-analyst-career-path](https://www.wearedevelopers.com/jobs/ext/3322924-2027-uk-graduate-it-service-desk-analyst-career-path). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# 2027 UK Graduate IT Service Desk Analyst Career Path

- **Company:** Mott MacDonald
- **Location:** Newcastle upon Tyne, UK
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Cyber Security, Information Technology
- **Published:** September 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ec7f4ee388980af2

## About the Role

At Mott MacDonald, we're looking for curious, motivated graduates who want to make a real difference. Join our purpose-driven teams where your ideas matter, your growth is supported, and your work enhances the world we live in.

To be eligible for this opportunity, you will have less than 12 months' relevant experience (excluding placements) and have a bachelors degree (obtained no earlier than 2025) or expected to achieve one of the following degree disciplines:

 * Computing related discipline
 * Information Technology
 * Cyber related discipline

In your application, you should aim to demonstrate your genuine interest in both the opportunity and in joining Mott MacDonald. You can do this by highlighting any relevant experience or interests - such as modules you've studied, previous work experience, or any research you've undertaken about our company, values, and projects.

We personally review every completed application form we receive as this part of our selection process is entirely human led - we do not use AI tools at this stage and kindly ask you not to either. We want you to answer each application question with authenticity so we can get to know the real you. Joining us as a graduate is your opportunity to shape your own story.

We are looking for graduates with the following characteristics:

 * Basic understanding of Windows operating systems, Microsoft 365 and other common workplace technologies.
 * Motivated with a genuine interest in technology and a desire to build a career in IT support.
 * Delivers high-quality work with strong attention to detail and clarity.
 * Excellent communication and interpersonal skills.
 * Demonstrates a structured and analytical approach to problem solving.
 * Strong drive and commitment to continual learning.
 * A passion for delivering outstanding customer service, combined with the ability to remain calm and professional under pressure.
 * Awareness of AI technological trends and possibilities.

We are seeking someone with a proactive approach to learning and professional development, who is curious about emerging technologies, including awareness of AI technological trends and possibilities.

## Description

Mott MacDonald's support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach., As a Graduate IT Service Desk Analyst, you will be the first point of contact for colleagues who need IT support, helping to resolve technical issues and service requests while delivering a positive customer experience. Throughout the graduate programme, you will gain hands-on experience involving, but not limited to:

 * Providing first-line IT support to colleagues.
 * Troubleshooting and resolving IT incidents and service requests.
 * Delivering excellent customer service and user support.
 * Supporting IT systems, networks, hardware, and software.
 * Recording and managing incidents through service management tools.
 * Working to service level agreements (SLAs) and industry best practices.
 * Collaborating with specialist IT teams across the business.
 * Escalating and coordinating complex technical issues.
 * Contributing to service improvements and user satisfaction initiatives.
 * Developing knowledge of IT security, compliance, and governance.
 * Building expertise in new technologies and digital tools.
 * Strengthening problem-solving, communication, and teamwork skills.