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# Training, Application & Support Specialist

- **Company:** DHL
- **Location:** Liverpool, UK
- **Contract:** Franchise
- **Skills:** Business Systems, Document Management Systems, System Testing
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7edc0ff28378ed59

## About the Role

* Experience working with logistics, freight forwarding, or supply chain industry
 * Knowledge of CargoWise One is preferred
 * Able to work effectively with Country, Regional and Global teams
 * Good analytical skills with the ability to present data clearly and concisely to different audiences.
 * Strong communications and interpersonal skills
 * Curious and eager to learn new systems and processes
 * Proactive and willing to take ownership
 * Able to work independently while also being a strong team player

## Description

We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered.
In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.
Role Overview
The Training, Application & Support Specialist plays a pivotal role in delivering training and driving process improvements that underpin our operations. This is an exciting opportunity for someone with a freight forwarding or logistics background who enjoys combining training, problem-solving, and stakeholder engagement. Working across the UK business, you will empower users through high-quality training, provide expert application support, champion continuous improvement initiatives, and contribute to system enhancements that drive operational excellence, standardisation, and user adoption., * Provide UK Training Application Support for business system (not limited to) CargoWise One (CW1), Electronic Document Management (EDM) and GSConnect.

 * Deliver training sessions for operators, both face-to-face and virtually.
 * Create, review and maintain training materials, user guides and local work instructions.
 * Provide day-to-day support to operators including investigating issues and carrying out troubleshooting.
 * Support users in understanding correct system processes and best practice.
 * Drive continuous improvement within the operations using First Choice tools.
 * Assist with system testing, enhancement requests and change implementation activities.
 * Build and maintain strong working relationships with the wider product, and support functions such as Finance, CDZ, and other key stakeholders