> Markdown version of [/jobs/ext/3322970-library-and-information-advisor](https://www.wearedevelopers.com/jobs/ext/3322970-library-and-information-advisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Library and Information Advisor - **Company:** Suffolk County Council - **Location:** Newmarket, UK - **Salary:** £25,185.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Artificial Intelligence - **Published:** September 4, 2026 - **Apply:** https://www.careerjet.co.uk/job/gba5c48bb4a361215836fd72c089c08a5d/eaa ## About the Role * Can deliver great customer service to people of all ages. * Communicates effectively and builds positive, supportive relationships with customers, colleagues, and the wider community. * Is confident engaging with young people and enthusiastic about delivering activities like children's crafts and story sessions. * Is IT literate and comfortable using the internet, social media, email, mobile devices and apps-and can guide others in using them too. * Works well as part of a team and is happy to support colleagues. * Is willing to learn and carry out the full range of library procedures, including shelving, lending, self-service support, taking payments, stock work, displays, and rearranging the library space when needed. If you've worked in a customer-facing role, enjoy helping people, and have experience working with children, we'd love to hear from you. An interest in books and computers is a big plus. ## Description At Suffolk County Council we're passionate about improving the future for our customers, our communities and the environment. If you are too, join us as a Library and Information Advisor and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving. Our opportunities and support will enable you to make a difference and leave a positive, lasting legacy. Reimagine the possibilities. Your role and responsibilities As a Library and Information Advisor, you'll be at the heart of your local community, helping people of all ages access the services, support and inspiration that libraries offer. On a typical day, you might: * Deliver excellent customer service to a wide range of visitors, including children, families and older adults. * Support customers with using library services, from borrowing books to navigating digital resources. * Run and support activities such as children's story time, crafts, and community events. * Help customers with IT queries, including using mobile devices, email, and social media. * Work closely with volunteers and community groups to raise the library's profile and deliver outreach services. * Carry out core library tasks such as shelving, stock management, taking payments, and creating displays. This is a physically active role that involves bending and lifting. Your working pattern will be: Week 1: Wednesday 8.45am-5.00pm, Thursday 8.15am-5.00pm, Friday 9.30am-4.00pm, Sunday 9.45am-4.00 pm = 26.75 hours. Week 2: Tuesday 9.00am-6.00 pm, Wednesday 8.45am-5.00pm, Thursday 8.15am-5.00pm, Sunday 9.45am- 4.00pm = 28.75 hours., Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the . Can you describe a time when you went above and beyond to help a customer? What was the situation and what was the outcome? Tell us about a time you had to explain something complex to someone unfamiliar with the topic. How did you ensure they understood? Give an example of an activity or event you've run or supported for children. What did you do to keep them engaged? Can you share an experience where you had to deal with a difficult customer or situation? How did you maintain professionalism and resolve the issue? Step 4 - Upload a CV (without name and personal details). Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. For guidance on completing your application, please see our ., This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite ## Related Videos - [Inspiring Young People (and Their Parents) to Become Programmers - Cassandra Chin](https://www.wearedevelopers.com/videos/1760-inspiring-young-people-and-their-parents-to-become-programmers-cassandra-chin) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [Creating AI Books for Children and Navigating EU Regulations - Coffee with Developers - Matthias and Dima from Oscar Stories](https://www.wearedevelopers.com/videos/1292-creating-ai-books-for-children-and-navigating-eu-regulations-coffee-with-developers-matthias-and-dima-from-oscar-stories) - [AI is dead, long live AK](https://www.wearedevelopers.com/videos/1093-ai-is-dead-long-live-ak) - [Angstfreude - AI and Corporate Culture - The Thrill and the Threat](https://www.wearedevelopers.com/videos/100354-angstfreude-ai-and-corporate-culture-the-thrill-and-the-threat) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Dev Digest 118 - not a total recall](https://www.wearedevelopers.com/magazine/452-dev-digest-118-not-a-total-recall) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 138 - Are you secure about this?](https://www.wearedevelopers.com/magazine/486-dev-digest-138-are-you-secure-about-this) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)