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# IT Support Technician

- **Company:** API Microelectronics Ltd.
- **Location:** Great Yarmouth, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cyber Security, Data Recovery, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Office, Microsoft Servers, Network Architecture, Azure Active Directory, Microsoft SharePoint, Software Project Management, TCP/IP, Virtual Local Area Networks, Network Routers, SC Clearance
- **Published:** September 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ec3f2705ebccac02

## About the Role

The post holder will provide both remote and onsite support up to 3rd-line level, working across desktops, laptops, applications, and local infrastructure. This role will suit someone who enjoys working in a challenging, busy and varied role and who enjoys working with a wide range of technologies., * Computing Degree and/ or Microsoft MCSE accreditation is desirable

 * Previous experience maintaining a corporate technical infrastructure
 * Previous experience providing remote support
 * Experience supporting an Azure platform
 * Excellent understanding of Microsoft Windows 10/11 and Microsoft Office 365
 * Good administrative understanding of Microsoft Server 2016+ including Group Policy deployment
 * Knowledge of networking techniques and protocols, TCP/IP, Switches, DNS, DHCP, Security Appliances, Routers, VPN, VLAN
 * Knowledge of industry standard practises and tools.
 * Good knowledge and understanding of Cyber & Information Security, * Self-starter and able to work well independently
 * Willingness to learn and develop
 * Demonstrates initiative and accountability for own workload and actions
 * Strong technical ability in all areas
 * Ability to prioritise work for others and self
 * Excellent interpersonal and communication skills
 * Good diagnostics and problem-solving skills

Other Requirements:

 * SC clearance or ability to obtain
 * Occasional travel to other SCL sites as required

## Description

* Carrying out IT Support and System Administration using Active Directory, Microsoft 365 Azure Active Directory/ Exchange Online/ SharePoint Online/ Teams. IT on-boarding/ off-boarding and employee IT inductions as required.
 * PC builds and troubleshooting of hardware and software problems.
 * Monitoring and maintenance of the network infrastructure to include any cabling requirements.
 * Software management to include software installation, troubleshooting issues and identifying/ resolving Cyber vulnerabilities and patching.
 * Speaking to 3rd party support companies as required to efficiently resolve issues.
 * User account administration - mainly using Active Directory/ Azure Active Directory.
 * Working alongside remote team members to provide remote support/ cover where needed.
 * Manage workload via helpdesk tickets.
 * Monitoring and remediation as necessary of daily backups, support data recovery ensuring confidentiality.