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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** Aggreko plc - **Location:** Dumbarton, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Audio Video Distribution, Microsoft Azure, Desktop Computing, Microsoft Exchange Server, Identity and Access Management, Information Technology Operations, Microsoft Office, System Center Configuration Manager, Citrix Systems, Microsoft InTune, Laptops - **Published:** September 24, 2026 - **Apply:** https://aggreko.wd3.myworkdayjobs.com/Aggreko_Careers_1/job/Dumbarton-UK/IT-Support-Analyst_JR21755 ## About the Role * Possessing proven experience of working in a 1st or 2nd level IT support analyst role covering: Active Directory, DELL Laptops/Desktops/Printers, Windows 10, Citrix/AVD, MS Exchange, Office 365, SCCM, Mobile Device Management (Intune) Azure/Entra. * Equipped with exceptional customer service skills and a user-centric approach. * Demonstrating strong technical acumen in key customer-facing applications. * An excellent communicator with strong problem-solving and multi-tasking abilities in a fast-paced environment. * A collaborative team player willing to take ownership and responsibility. * Holding a full, clean driving license and able to travel as required. * Process-orientated with keen attention to detail. ## Description As an IT Support Analyst, you will be a pivotal on-site role, acting as the primary point of contact between Aggreko Technology Services and our business colleagues at a location crucial to our global operations. This role offers the opportunity to make a tangible difference by ensuring smooth IT operations that support our global energy solutions. Power without pause. Heating, cooling and oil-free air without end. We keep our customers' worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades. What you'll do as an IT Support Analyst: * Provide 1st and some 2nd line support to group-wide customers in an SLA-driven environment. * Support Starters and Leavers processes to ensure smooth transitions for all employees. * Set up, configure, and support standard desktops, laptops, printers, mobile phones, and peripheral devices. * Facilitate user access and identity management activities and tasks in Active Directory. * Install operating systems and deploy software via Intune. * Provide basic training and knowledge sharing for colleagues to enhance IT literacy. * Collaborate with team and technical groups to solve problems and drive continuous improvement. * Work with authorised 3rd parties and resolver groups to facilitate change and introduce new services. * Create standard operating procedures documentation to maintain efficiency and consistency. * Support device end-of-lease processes and manage device returns. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)