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# Microsoft CRM (CE) Support Consultant

- **Company:** Microsoft
- **Location:** Telford, UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Dynamics CRM, Microsoft Office, Power BI, Microsoft Power Automate, Powerapps
- **Published:** June 7, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/x/38421996/

## About the Role

ESSENTIAL SKILLSMicrosoft Customer Engagement experienceMicrosoft Power Platform Experience: Power BI / Power Automate / Power Apps / Power Pages / Copilot StudioExperience with trainingExcellent Communication and Customer facing skillsUnderstanding of the Microsoft Office 365 stackExperience in a support and consultative role
DESIRABLE SKILLS & EXPERIENCEKnowledge of the hospitality or real estate industriesDemonstrable evidence of using Microsoft Power Platform
PERSONAL SKILLSA professional attitude.Excellent written and oral communication skills.An ability to be self-motivated and driven to achieve professional goals.The ability to work on your own initiative without supervision whilst contributing and participating to the team.Ability to manage workload and time according to SLA'sGood attention to detail and investigation skillsResourceful, energetic, and enthusiastic, prepared to go the "extra mile".
OTHER REQUIREMENTS SPECIFIC TO THE JOBTo undertake any reasonable task requested of you by your line manager, or other Elite Dynamics Management. Any tasks requested by other Elite Dynamics Management need to be discussed with your line manager.

## Description

ABOUT THIS NEW AND EXCITING ROLEWe are looking for a Microsoft Customer Engagement Support Consultant who will be responsible for:Responding to customer support queries, logged via telephone, email and through our on-line customer support systemProactively Investigating Support calls and managing them through to completionLiaise with other Elite Dynamics Professional Services team and 3rd party software providers.Communicating with customers and 3rd Party suppliersManaging your Support callsManaging SLA's (Service Level Agreements) and making sure there are no breachesProviding KPI reports to the Customer Service Manager.


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