> Markdown version of [/jobs/ext/332440-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/332440-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Flicknmix Ltd - **Location:** London, UK - **Salary:** £28,000.0 - £33,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, JIRA, System Configuration, Issue Tracking Systems, Local Security Policy, Wi-Fi Technology, ServiceNow IT Service Management, Microsoft InTune, Adobe, Slack, Casper Suite, Laptops, Gsuite, Zendesk, ManageEngine, User Accounts - **Published:** June 7, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=648636a331ba5a2a ## About the Role Do you have experience in Operating systems?, Operating Systems: Comfortable managing both Apple MacBooks and Windows laptops. Cloud Tools: Experience administering Google Workspace (Docs/Gmail) or Microsoft 365, plus Slack. MDM & Tickets: Experience using any standard MDM software and a basic ticketing system. Hardware Savvy: Happy working with physical hardware, from plugging in office routers to mounting monitor arms. Soft Skills & Location Requirements Friendly & Patient: Great communication skills-no tech-snobbery. You enjoy helping people solve their tech headaches. Self-Starter: You need to be comfortable managing your own time and prioritising tasks. London-Based: Able to work from our central London offices and occasionally travel between them to handle physical hardware and desk setups. ## Description We are seeking a proactive, London-based IT Support Specialist to join our growing team. You will be the go-to technical expert for local and remote employees, ensuring smooth day-to-day operations. This role is highly hands-on, blending traditional service desk troubleshooting with modern MDM management, physical office workspace setups, and the architecture/optimisation of our IT ticketing infrastructure., 1. Daily IT Support & On/Offboarding Daily Helpdesk: Serving as the friendly, go-to person for all daily staff tech issues (Wi-Fi drops, password resets, printer issues, access to files). New Starter Onboarding: Managing the end-to-end tech setup for new hires. Offboarding: Offboarding leaving staff by revoking app access, collecting their hardware, and securely wiping devices for reuse. Account Management: Creating and managing user accounts in Google Workspace or Microsoft 365, Slack, and Adobe. 2. Ticket System Setup & Management Setup: Setting up and managing a lightweight, easy-to-use ticketing tool (like Jira Product Discovery, Zendesk, or Freshdesk) so our 30 team members can easily report issues. Basic Automation: Setting up simple rules (e.g., alerts when someone submits an "Urgent" request, like a broken laptop). Short Guides (How-Tos): Writing brief, jargon-free guides for the team (e.g., "How to connect to the office printer" or "How to use the meeting room TV"). 3. MDM Management (Mobile Device Management) Device Control: Using a basic MDM tool (like ManageEngine, Microsoft Intune, Jamf, or Kandji) to push out company software and security settings to all devices. Security & Updates: Ensuring all staff laptops are encrypted and automatically installing critical system updates so our data stays safe. Asset Tracking: Keeping a simple log of who has what laptop, monitor, and phone. 4. Office Setup & Workplace Technology Desk & Desk Infrastructure: Assembling, cable-managing, and maintaining physical desk setups. Meeting Room Tech: Making sure our meeting rooms and video screens (Zoom/Teams) work perfectly. Office Internet: Checking that the office Wi-Fi is fast and reliable, and troubleshooting with the internet provider if it goes down. Server & Network Setup: Configuring and maintaining our small, physical on-site tech closet. ## Related Videos - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)