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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** Ruger & Co., Inc. - **Location:** Mayodan, NC, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Cyber Security, Computer Networks, Network Security, Microsoft Office, Microsoft Operating Systems, Oracle (Applications), Topdesk, ServiceNow IT Service Management, Information Technology - **Published:** September 3, 2026 - **Apply:** https://ruger.wd1.myworkdayjobs.com/External/job/Mayodan-NC/IT-Technician_R0003553 ## About the Role * Ability to lift up to 50 pounds. * Ability to work in confined spaces and near operating equipment. * Up to 10% travel * Ability to work in moderate to loud noise environments. * Ability to work hours necessary to support production and maintenance activities., * Experience in a Help Desk Analyst role or a similar customer support role involving information technology * Strong interpersonal and phone skills/communication skills * Excellent oral and written communications skills; ability to communicate with a variety of people including management * Knowledge of information security standards * Able to manage projects and follow a standardized project methodology * Knowledge of standard networking concepts * Able to use detailed knowledge of Microsoft systems to effectively troubleshoot user access level issues * Able to work in an enterprise environment and function as a technical contributor among a team of peers and subject matter experts * Able to communicate and work with customers without supervision and minimal guidance * Able to express technical information in a non-technical manner * Excellent analytical and problem-solving skills * Hardware and Desktop Support for PCs with a Windows operating systems or Apple product with OSX environment and higher along with MS Office programs. * Oracle client issues and deployment of packaged software/fixes * Experience providing user support and set up for PC and Laptop Support, Mobile Phones, etc. * Demonstrate solid understanding of an IT Ticketing System * Good organizational skills ## Description Starting wage is based on experience and shift. In addition to a base wage, every associate is eligible for quarterly profit sharing!! Various shifts are available and off shifts include additional shift differential pay., * Answer Help Desk telephone, e-mail, and self-service requests Perform effective first-level troubleshooting of hardware, standard software, local applications and efficient response to inquiries. Call ticket entry, monitoring, follow up, resolution, and closure utilizing the Help Desk software. * Communicating with IT team, management, and end users to ensure satisfactory resolution of issues and provide a timely status of any and all issues. * Prioritizes IT Requests based on Impact and Urgency. * Resolution of Level I IT Requests. * High level of Customer Service Satisfaction is mandatory on IT requests. * Contribute to building a knowledge base of problem resolutions, work flows, and procedures, related to operating a customer focused Help Desk * Provide guidance on process improvements with IT support in Newport, Prescott, Earth City and Level I/II Desktop Support. * Assures all activities comply with established company policies. Performs all job duties and responsibilities in a compliant and ethical manner. * Participate in new application roll-out testing and special projects as needed * Testing and documentation of all new operating systems, software, and hardware prior to rollout. * Acts as a resource on department and site projects and meets deadlines. * Communicate network security to executive team, staff, partners, and customers. Follow company standards of group and folder access for all users and service accounts; ensure security requests have proper approval document changes * Promote the security relationships between internal resources and external entities, vendors, and partner organizations * Work closely with IT Department on corporate technology to fully secure information, computer, network, and processing systems * Maintain, and assist in the enforcement of policies, procedures, and associated plans for system security administration and user system access, based on company policies. * Follow all safety and environmental requirements in the performance of duties. * Other accountabilities as assigned. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Blockchains: One Size doesn't Fit All](https://www.wearedevelopers.com/videos/409-blockchains-one-size-doesn-t-fit-all) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)