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# Helpdesk Analyst

- **Company:** Stellar Professionals
- **Location:** Jackson, MS, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Azure, Complex Networks, CompTIA Network+, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Identity and Access Management, Microsoft Office, Networking Basics, Network Administration, Azure Active Directory, Server Administration, TCP/IP, Information Technology, Laptops, User Administration, User Accounts
- **Published:** September 4, 2026
- **Apply:** https://www.careerjet.com/jobad/usd05e137b33c0438549d6471525213de4

## About the Role

* Experience: 1 to 4 years of hands-on IT support, desktop support, or service desk experience.
 * Operating Systems & Software: Knowledge of Windows 10/11 and Microsoft Office 365 deployment/troubleshooting.
 * Directory Services: Hands-on experience managing user accounts and permissions in Active Directory / Azure AD.
 * Networking Fundamentals: Practical understanding of basic network protocols (DNS, DHCP, TCP/IP) and endpoint security tools.
 * Education: High School Diploma or GED required (Vocational training, Associate's, or Bachelor's degree in IT/Computer Science preferred)., * Certifications: CompTIA A+, CompTIA Network+, or Microsoft Certified Fundamentals / Associate credentials

## Description

* Hardware & Device Support: Troubleshoot, repair, and deploy desktop PCs, laptops, monitors, printers, and mobile devices.
 * OS & Software Administration: Install, configure, update, and patch Windows 10/11 operating systems and Microsoft Office 365 productivity suites.
 * Help Desk & Ticketing: Respond to user support inquiries via phone, chat, or in person; log, track, and resolve tickets using standard service desk software.
 * User Onboarding & Identity Management: Set up new workstations and manage user account provisioning, permissions, and directory settings within Azure/Active Directory.
 * Asset & Inventory Control: Maintain complete hardware inventory records, software license tracking, and IT supply store management.
 * Escalation Management: Diagnose complex network or infrastructure issues and route them to senior systems or network administrators.