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# Information Security Analyst

- **Company:** SLG Millennium Group, LLC
- **Location:** San Antonio, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, User Authentication, Cyber Security, Multi-Factor Authentication, Identity and Access Management, Azure Active Directory, Okta, Servicenow
- **Published:** September 14, 2026
- **Apply:** https://www.dice.com/job-detail/d586480f-dbec-45f7-913b-e580ecc6a1e3

## About the Role

* 3 to 5 years of Information Security, Identity & Access Management, Service Desk, or related IT support experience.
 * Experience administering and supporting Active Directory accounts.
 * Experience supporting Windows Hello for Business (WHfB).
 * Experience with Password Safe or other Privileged Access Management (PAM) solutions.
 * Experience with Microsoft Entra ID MFA (Microsoft Authenticator).
 * Experience with Okta MFA (Okta Verify).
 * Experience using ServiceNow for ticket and incident management.
 * Strong verbal and written communication skills.
 * Excellent customer service and user support abilities.

## Description

We are seeking an Intermediate Information Security Analyst to provide front-line support for workforce authentication services. This individual will assist employees with multi-factor authentication (MFA) enrollment, authentication troubleshooting, password-related issues, account access requests, and privileged access management while delivering exceptional customer service. The ideal candidate is a self-starter who can work independently and effectively support users in a fast-paced enterprise environment., * Support workforce enrollment and registration for Okta MFA and Microsoft Entra ID MFA.

 * Troubleshoot authentication issues including enrollment failures, device changes, authentication challenges, and access-related incidents.
 * Assist users with password resets, account lockouts, credential issues, and authentication troubleshooting.
 * Support Windows Hello for Business (WHfB) enrollment and authentication processes.
 * Perform user account administration activities within Active Directory, Okta, and Microsoft Entra ID.
 * Utilize ServiceNow to manage incidents, requests, tasks, and service queues.
 * Maintain accurate ticket documentation and ensure timely resolution of requests.
 * Escalate complex authentication and infrastructure issues to engineering teams when necessary.
 * Support privileged access management processes using Password Safe.
 * Document troubleshooting procedures, resolutions, and knowledge base articles.