> Markdown version of [/jobs/ext/3324829-it-support-technician](https://www.wearedevelopers.com/jobs/ext/3324829-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** TECHNO-BUSINESS L.L.C. - **Location:** United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Backup Devices, Remote Backup Services, Microsoft Online Services, Business Software, Cloud Computing, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Event Logging, File System Permissions, Internet Services, Subnetting, Virtual Private Networks (VPN), Local Area Networks, Microsoft Software, Windows Servers, Azure Active Directory, Cloud Services, Software Deployment, TCP/IP, Virtual Local Area Networks, Wireless Networks, EndPointSecurity, Connectivity Problems, Firewalls (Computer Science), Microsoft InTune, Information Technology, Fortinet, Network Server, User Accounts - **Published:** September 11, 2026 - **Apply:** https://www.thejobnetwork.com/job/48911e99-56d4-40ce-abf4-bc457a9708bb/level-it-support-technician-msp ## About the Role * At least three years of professional IT support experience in a business environment. * Hands-on experience troubleshooting Windows computers, Microsoft 365, networks, and Windows Server systems. * Working knowledge of Active Directory, Group Policy, DNS, DHCP, file permissions, and Windows event logs. * Ability to independently investigate technical problems and carry them through resolution. * Understanding of common networking concepts, including TCP/IP, subnets, VLANs, VPNs, firewalls, switches, and wireless networks. * Strong verbal and written communication skills. * Professional and patient approach when working directly with clients. * Ability to prioritize multiple tickets and maintain accurate documentation. * Valid driver's license, reliable transportation, and ability to travel to local client sites. Preferred Qualifications * Previous experience working for a managed services provider or outsourced IT company. * Experience with an RMM, PSA, or professional ticketing platform. * Experience with ConnectWise Automate, ConnectWise ScreenConnect, or similar tools. * Experience administering Microsoft Entra ID, Intune, Azure, and Exchange Online. * Familiarity with Fortinet, Acronis, endpoint-security platforms, and cloud backup solutions. * Experience with server migrations, Microsoft 365 migrations, or infrastructure projects. * Microsoft, CompTIA, Fortinet, or other relevant technical certifications. Certifications are valued, but practical troubleshooting ability, client communication, and personal accountability are more important than collecting credentials. ## Description This is not a script-based help desk position. You will take ownership of technical issues involving Microsoft 365, Windows workstations, Windows servers, networks, cloud services, security tools, and business applications. You will work directly with clients, collaborate with other technicians, and help businesses use technology more securely and effectively. The right candidate enjoys troubleshooting, communicates well with both technical and nontechnical users, documents their work accurately, and knows when to research, resolve, collaborate, or escalate. What You Will Do * Troubleshoot and resolve Level 2 support requests involving Windows workstations, servers, networks, Microsoft 365, and business applications. * Support Windows 10 and Windows 11 computers in business environments. * Administer Microsoft 365 services, including Exchange Online, user accounts, licensing, permissions, and multifactor authentication. * Support Microsoft Entra ID, Intune, and traditional Active Directory environments. * Maintain Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, file shares, permissions, and event logs. * Diagnose connectivity problems involving LANs, wireless networks, VPNs, firewalls, switches, DNS, and internet services. * Perform new-user setup, employee offboarding, computer deployments, software installations, and workstation replacements. * Assist with server, cloud, Microsoft 365, security, backup, and infrastructure projects. * Monitor and respond to alerts generated by remote monitoring, backup, endpoint-security, and infrastructure-management systems. * Communicate clearly with clients throughout the troubleshooting process. * Create accurate service-ticket notes, technical documentation, and time entries. * Perform occasional onsite service at client locations throughout the Houston area. * Participate in planned after-hours work when required for maintenance, migrations, or client projects. ## Related Videos - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)